Customer Service Team Leader
1 week ago
Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job DescriptionSalary: £25,000 - £27,000 DOE
Location: Sheffield
Working Hours: Monday-Friday 8:30/9:00-5:00/5:30 (37.5 hours)
- Motivate, engage, and inspire your team to give their best, providing guidance and help where needed and promoting our additional products at every opportunity.
- Support and coach your team to have the best conversations with customers, putting customer service at the heart of everything you do and instilling that into your team.
- Taking pride in seeing the team and wider business flourish.
- Demonstrate a proven ability to motivate, empower, coach, and develop people.
- Take ownership and be comfortable in working to and delivering on your own objectives.
- Be the go-to member of the team, engaging across a range of business products and services.
- Place employee engagement and satisfaction at the forefront of the role, creating and thriving in a culture of "making a difference".
- Have a real passion and ambition in delivering and exceeding business objectives through value-add customer conversations.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- If you are a Manager of staff, you must ensure:
- your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
- the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any 'ad hoc' assignments as and when required.
- To be compliant with health and safety company policy and legislation.
- Proven experience to drive cross-selling within a business.
- Be comfortable achieving cross-sell targets on a monthly basis.
- Experience in a Team Leader/Manager type role is essential.
- Experience leading teams in a Service and/or Sales environment, Telecom's experience is preferred but not essential.
- Ability to drive the team with cross-selling at every opportunity.
- Feedback, coaching and development techniques.
- A keen eye for positive customer experiences and to articulate potential improvements.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
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