Customer Service Team Leader

2 weeks ago


Sheffield, Sheffield, United Kingdom Daisy Communications Full time

Salary:DOE

Location: Sheffield

Working Hours: MondayFriday 8:30/9:005:00/5:30 37.5 hours)

  • Motivate engage and inspire your team to give their best providing guidance and help where needed and promoting our additional products at every opportunity.
  • Support and coach your team to have the best conversations with customers putting customer service at the heart of everything you do and instilling that into your team.
  • Taking pride in seeing the team and wider business flourish.
  • Demonstrate a proven ability to motivate empower coach and develop people.
  • Take ownership and be comfortable in working to and delivering on your own objectives.
  • Be the goto member of the team engaging across a range of business products and services.
  • Place employee engagement and satisfaction at the forefront of the role creating and thriving in culture of making a difference.
  • Have a real passion and ambition in delivering and exceeding business objectives through valueadd customer conversations.
  • Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
  • Periodically review Daisy Security Policies centrally hosted on the Intranet to ensure full compliance with current legal regulatory and company requirements.
  • If you are a Manager of staff you must ensure:
    • your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
    • the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
  • Carry out any ad hoc assignments as and when required.
  • To be compliant with health and safety company policy and legislation.

Qualifications :

  • Proven experience to drive crossselling within a business.
  • Be comfortable achieving crosssell targets on a monthly basis.
  • Experience in a Team Leader/Manager type role is essential.
  • Experience leading teams in a Service and/or Sales environment Telecoms experience is preferred but not essential.
  • Ability to drive the team with crossselling at every opportunity.
  • Feedback coaching and development techniques.
  • A keen eye for positive customer experiences and to articulate potential improvements.

Additional Information :

What are the benefits of working at Daisy

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UKs no.1 Telecoms company and we are in the UKs top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer

  • 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days
  • Holiday purchase scheme
  • 500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1200 retailers
  • An additional day off on your birthday or if youre getting married

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture
Department / Functional Area: Operations
Experience: years
Vacancy: 1

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