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IT Operations Analyst

1 week ago

London, Greater London, United Kingdom Hamilton Court FX LLP Full time
About us

Hamilton court FX is the UK's largest privately owned foreign exchange specialist. With offices in London, Milan and Madrid, we enable businesses and financial institutions in the UK and Europe to manage the currency risks associated with doing business globally.
Founded in 2011 and headquartered in London, we are growing our regional teams and our global footprint to deliver our world-class service, in order to help more businesses thrive.

About the role

Reporting to the Head of IT and working closely with the Infrastructure and Security team, the IT Operations Analyst is responsible for providing technical support to end users. Acting as the first point of contact, they will accurately record all IT requests and troubleshoot issues to the best of their ability. As a client and customer focused individual, they will engage with all levels of the group organisations to deliver resolutions and services to IT requests. They will take the lead role in implementing and evolving the JML (Joiners, Movers, Leavers) process with a focus on efficiency and accuracy.
To be successful in this role, the IT Operations Analyst must have a keen desire to help others and have both a reactive and proactive approach.

Key responsibilities

As an IT Operations Analyst, you will be responsible for:

  • Accurately logging all requests within a ServiceDesk system
  • Resolving ServiceDesk tickets as far as possible before escalating complex issues within a timely manner
  • Hardware support for laptops, desktops and peripheral IT equipment
  • Creating documentation for tasks
  • Taking ownership of the JML process
  • Asset and inventory management
  • Administration of the VOIP telephone system

This role is office based.

Essential experience & skills

We want to set you up for success and we believe these experiences and skills will help you thrive in this role:

  • IT Service Desk system experience (logging, categorising, prioritising, escalating)
  • Experience of supporting desktop applications, such as Microsoft Office and MS Teams
  • Administration and support of Office 365, SharePoint and MS Teams
  • Analytical and problem-solving skills, with the ability to multitask
  • Experience of VOIP telephony systems
  • General tech-skills - We can't list everything, but if you're willing to propose solutions or fixes, we will listen
Apply now and join HCFX Team

HCFX is a lively place to work, and we combine an interesting role with great benefits that promote the health and well-being of our staff. Our team benefits from things like an enhanced pension and medical cash plans, plus a range of flexible benefits to choose from to suit your lifestyle like Hello Fresh deliveries, private medical insurance, travel voucher or gym membership.

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