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Full line Store Manager Home Counties South Area
1 week ago
All the details
This is an exciting opportunity for a Store Manager running a full line High Street Store in our Home Counties South Area
Purpose
- Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
- Drive improved KPI performance and deliver operational efficiency
- Setting the strategic direction for the store aligned to the retail priorities
- Ensuring the teams within the store are clear on their part to play and holding all line managers to account
- Take full accountability for all line management and associated people activity of managers within the store
- Support the store to trade safely and legally, protecting customers, colleague sand the M&S brand
- Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
- Deliver and embed the business transformation plan and change initiatives through the store team
- Create the right culture, role modelling new digital ways of working and leadership behaviours
- Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
- Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
- Building a diverse and talented team which supports the growth of the wider Region and business
- Represents the store voice and takes ownership for action to deliver improvement across the store
- Uses data and insight to enhance the customer experience, to improve the operation, and drive results
- Support the delivery of Plan A
- Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
- Ensuring all line management and people activities are delivered in accordance with company process and policy
- Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team
- Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
- Maintain a safe and legal store environment
- Accountable leader for all elements of VM delivery across all launches,events and campaigns
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
- Holds themselves and their teams accountable for delivering objectives and business targets
- Proactively seeks input from customers and colleagues to uncover new business opportunities
- Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
- Uses customer feedback and market trends to guide teams work
- Helps teams understand information and business messages by actively seeking out opinions and asking questions
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Technical Skills/ Experience
- Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store
- Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
- Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
- Current working knowledge of all VM principles
- Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
- Strong knowledge of the legal requirements and accountabilities across the store
- Knowledge of our people policies and of driving and managing performance within a team
- The ability to have difficult conversations with effective resolutions with both colleagues and line managers
- Great communicator and active listener who will inspire, share their knowledge and best practices with others
- Proven ability to plan and review across weekly, monthly and quarterly timeframes
- Proven ability to consistently deliver under pressure demonstrating high levels of resilience
- Ability to build and maintain relationships with key stakeholders across all levels of the business
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Wider Store Managers
- Regional Leadership
- Store and Regional BIG
- Support Centre
