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Full Line Store Manager Home Counties South Area

3 weeks ago

Reading, Reading, United Kingdom Marks & Spencer Plc Full time

This is an exciting opportunity for a Store Manager running a full line High Street Store in our Home Counties South Area

Purpose

  • Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
  • Drive improved KPI performance and deliver operational efficiency
  • Setting the strategic direction for the store aligned to the retail priorities
  • Ensuring the teams within the store are clear on their part to play and holding all line managers to account
  • Take full accountability for all line management and associated people activity of managers within the store
  • Support the store to trade safely and legally, protecting customers, colleague sand the M&S brand
  • Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

  • Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
  • Deliver and embed the business transformation plan and change initiatives through the store team
  • Create the right culture, role modelling new digital ways of working and leadership behaviours
  • Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
  • Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
  • Building a diverse and talented team which supports the growth of the wider Region and business
  • Represents the store voice and takes ownership for action to deliver improvement across the store
  • Uses data and insight to enhance the customer experience, to improve the operation, and drive results
  • Support the delivery of Plan A
  • Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
  • Ensuring all line management and people activities are delivered in accordance with company process and policy
  • Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team
  • Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
  • Maintain a safe and legal store environment
  • Accountable leader for all elements of VM delivery across all launches,events and campaigns

Key Leadership Capabilities

  • Successfully embeds change for lasting commercial impact and results
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Holds themselves and their teams accountable for delivering objectives and business targets
  • Proactively seeks input from customers and colleagues to uncover new business opportunities
  • Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
  • Uses customer feedback and market trends to guide teams work
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

  • Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store
  • Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
  • Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
  • Current working knowledge of all VM principles
  • Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
  • Strong knowledge of the legal requirements and accountabilities across the store
  • Knowledge of our people policies and of driving and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with both colleagues and line managers
  • Great communicator and active listener who will inspire, share their knowledge and best practices with others
  • Proven ability to plan and review across weekly, monthly and quarterly timeframes
  • Proven ability to consistently deliver under pressure demonstrating high levels of resilience
  • Ability to build and maintain relationships with key stakeholders across all levels of the business
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • Wider Store Managers
  • Regional Leadership
  • Store and Regional BIG
  • Support Centre
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