Customer Relationship Manager

4 days ago

Reading, Reading, United Kingdom OpenText Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

BUSINESS NETWORK

Our Business Network Cloud division is a globally leading B2B solution that powers the world's largest business network in the Cloud, enabling over 20 billion digital commerce transactions per year. We provide innovative B2B integration solutions that securely connect people and technology within Top 50 supply chains.

OpenText are an AI company. Our ambitious Artificial Intelligence strategy covers all parts of the Business Network ecosystem and beyond, in order to increase the speed and agility of our customer's digital supply chain and integration landscape.

THE OPPORTUNITY:

We are seeking a Customer Relationship Manager to join our close-knit team and hold responsibility for the long-term growth, retention, and health of our most strategic customers. We work at the centre of a highly skilled, multidisciplinary customer facing team, ensuring OpenText delivers upon our customer's strategic objectives. As a Customer Relationship Manager, you will define and execute revenue generating activities, operating with senior stakeholders and providing a bridge between our technical teams and customers.

As a Customer Relationship Manager you will take responsibility for the overall success of our customer's digital journey and revenue growth for OpenText. You will manage complex negotiations and long term customer contracts, minimise cancellation and expand existing services.

In this quota carrying role, you will be rewarded with endless opportunity to manage enterprise solutions within industry leading brands, contributing to their growth strategies, and delivering upon the commitment they have made in OpenText as their digital partner.

YOU ARE GREAT AT:

  • Managing complex sales and renewal cycles, and negotiating multi-year enterprise cloud agreements.
  • Driving and executing key governance activities to create long-term value to customers whilst mitigating risk and materially improving relationships - engagement with senior client staff up to C-suite.
  • Championing the customer, ensuring satisfaction, and resolving problems and disputes.
  • Negotiating with large stakeholder communities, managing services/software contracts and driving renewals.
  • Maintaining high levels of customer retention and minimising contract cancellation.
  • Partnering with Field Sales (Account Executives), Pre-sales, Professional Services, Deal Desk and Customer Support teams while upholding our strong reputation as market leader in Enterprise Information Management.

WHAT IT TAKES:

  • Experience of managing existing customer base, including the ability to forecast and execute revenue growth and reach new business targets.
  • Proven success within a complex sales environment, or experience of driving growth within an existing portfolio.
  • Knowledge of MEDDPICC or similar sales methodology would be helpful but is not required.
  • The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
  • Experience managing complex stakeholder environments, both internally and externally.
  • Familiarity with different EDI B2B technologies and the overall marketplace for such products and services.
  • A successful track record of managing contract renewals and driving revenue opportunities within your portfolio.
  • A good understanding of EDI B2B contracts, with good analytical abilities to extract value across existing clients within portfolio.
  • Knowledge of CRM applications including Salesforce desirable.
  • Excellent communication and time management skills.
  • Ability to support billing operations and collections where necessary.
  • Accurate reporting of key metrics to senior management.

What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this mission and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

#J-18808-Ljbffr

  • Manager, Customer Relationship Management

    2 days ago

    Reading, Reading, United Kingdom OpenText Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Hiring Manager: Samir AjmeraTalent Acquisition Advisor: Sarah DinneenJob Code Level: SRM1Your Impact:The OpenText Cloud Customer Management team is responsible for the delivery of Strategic Success Management throughout the Customers' cloud journey from...

  • Premier Relationship Team Manager

    3 days ago

    Reading, Reading, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Premier Relationship Team Manager (Telephony) - Reading, ReadingClient:HSBC Global Services LimitedLocation:Reading, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:46f9ea67c158Job Views:4Posted:30.03.2025Expiry Date:14.05.2025Job Description:Some careers shine brighter than...

  • Premier Relationship Team Manager

    5 days ago

    Reading, Reading, United Kingdom HSBC Global Services Limited Full time

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Our Wealth and Personal Banking business...

  • Customer Success Manager

    3 days ago

    Reading, Reading, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and...

  • Customer Development Manager

    1 day ago

    Reading, Reading, United Kingdom New Chapter Consulting Ltd Full time

    NEW OPPORTUNITY - CUSTOMER DEVELOPMENT MANAGER Field Based Role – East Midlands New Chapter Consulting are after a Customer Development Manager to join a Leading Spirits Company and manage a portfolio of key on-trade accounts, drive sales growth, and deliver exceptional customer experience across the Nottingham/Leicester areas.This field-based role will...

  • Customer Success Manager

    2 weeks ago

    Reading, Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...

  • Customer Success Manager

    3 days ago

    Reading, Reading, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid)What you'll be doing:The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with...

  • Customer Success Manager

    3 days ago

    Reading, Reading, United Kingdom eTeam Full time

    Role: Customer Success Manager Duration: 12 Months Location: Reading, UK Job descriptionBe part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real...

  • Customer Success Manager

    4 hours ago

    Reading, Reading, United Kingdom eTeam Full time

    Role: Customer Success Manager Duration: 12 Months Location: Reading, UK Job descriptionBe part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real...

  • Customer Services Manager

    3 days ago

    Reading, Reading, United Kingdom Healthxchange Full time

    Customer Services ManagerLocation: Reading, WFH 2 days/weekReporting to: Customer Experience DirectorSalary: £35,000 - £38,000 pa, plus annual performance bonusAbout Healthxchange:Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partners with...

  • Customer Support Coordinator

    4 weeks ago

    Reading, Reading, United Kingdom Nitrous Group Limited Full time

    To organise, guide and support the team towards achieving collective goals while managing operations and dealing with escalations.Key Responsibilities:• Provides guidance and instructions to the LTP team, communicating goals and overseeing progress.• Resolving operational issues by communicating with stakeholders and customers.• Leads the team to...

  • Customer Services Manager

    2 days ago

    Reading, Reading, United Kingdom TN United Kingdom Full time

    Reporting to: Customer Experience DirectorSalary: £35,000 - £38,000 pa, plus annual performance bonusAbout Healthxchange:Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partners with award-winning brands including Obagi Medical, Medik8, Jan...

  • UK Customer Success Executive

    3 weeks ago

    Reading, Reading, United Kingdom Michael Page (UK) Full time

    Market leading international business with great career prospectsA chance to grow and get promotion in US MultinationalAbout Our ClientThe client is a renowned global leader in providing high-quality equipment and diagnostic solutions. They are committed to innovation, excellence, and delivering exceptional customer service. With a strong presence in the UK,...

  • Reception and Customer Service

    2 weeks ago

    Reading, Reading, United Kingdom Places Leisure Full time

    Reception and Customer Service - Reading, BerkshireWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive,...

  • PS Project Manager

    4 days ago

    Reading, Reading, United Kingdom OpenText Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded...

  • Reception and Customer Service

    3 days ago

    Reading, Reading, United Kingdom Places Leisure Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Account Manager

    9 hours ago

    Reading, Reading, United Kingdom Snap-on Business Solutions Full time

    Direct message the job poster from Snap-on Business SolutionsUK Sales Manager at Snap-on Business Solutions, AutoVHCCompany DescriptionautoVHC is a leading provider of automotive aftersales solutions, specialising in software that enables service departments to conduct electronic vehicle health checks and identify additional work opportunities during...

  • Strategic Account Manager

    4 days ago

    Reading, Reading, United Kingdom Tribe Recruitment Full time

    My client is looking for an experienced Strategic Account Manager to help support further growth by nourishing, building, and growing their existing relationships with some of their most important customers in the small medium-sized business sector (SMB).Your aim is to enable customers to be more successful through the application of cloud-based technologies...

  • Account Manager

    5 days ago

    Reading, Reading, United Kingdom Octane Recruitment Full time

    Job Title: Account Manager Location: Toyota, Reading Hours: 08:30 - 18:00, Monday to Friday Hybrid Working: 3 days in the office, 2 days working from home Salary: £30,000 per annum On-Target Earnings (OTE): £40,000+ (uncapped potential)About the RoleAs a Key Account Executive, you will be an integral part of the Toyota / Lexus Jemca Group Fleet Team,...

  • Healthcare Account Manager

    3 weeks ago

    Reading, Reading, United Kingdom Profectus Recruitment Full time

    Operational Account Manager (Health Sector) – Field-BasedNationwide | Competitive Salary + Car Allowance + Generous BenefitsProfectus Recruitment is proud to be partnering with a leading provider of medical equipment services to the public sector. We are seeking an experienced Operational Account Manager to oversee key client relationships, ensuring...