Customer Success Manager

3 weeks ago

Reading, Reading, United Kingdom eflow Global Full time

Company Overview

eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.

Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.

Role Description

As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our clients. Your primary focus will be to ensure the satisfaction and success of these clients. The role involves a combination of proactive client engagement and strategic relationship management.

It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.

Key Responsibilities

1) Client Relationship Management:

  • Build strong, long-lasting relationships with clients.
  • Understand clients' business needs and align our solutions to meet those needs.
  • Serve as the main point of contact for client inquiries, concerns, and escalations.

2) Customer Success:

  • Ensure clients are deriving maximum value from our products and services.
  • Monitor and analyse customer usage patterns and provide proactive recommendations for optimization and efficiency.
  • Conduct regular check-ins to assess client satisfaction and address any issues.

3) Product Knowledge:

  • Stay updated on our product offerings and industry trends.
  • Train clients on new features and functionalities to optimise their usage.

4) Performance Metrics:

  • Maintain high customer satisfaction scores and retention rates.

5) Communication:

  • Provide regular updates to clients on new features, upgrades, and relevant industry information.
  • Collaborate with internal teams to ensure client needs are communicated and addressed effectively.

Career Progression

Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.

Qualifications and Skills

  • Proven experience in customer success or client relationship management.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proactive and self-motivated, demonstrating a high level of initiative.
  • Familiarity with CRM software and other relevant tools.
  • Bachelor's degree preferable but not essential depending on experience.

  • Customer Success Manager

    4 hours ago

    Reading, Reading, United Kingdom Tangent (International) Ltd Full time

    The client is looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid).What you'll be doing:The Customer Success Manager is an individual contributor role within their Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives...

  • Customer Success Manager

    7 days ago

    Reading, Reading, United Kingdom MarkJames Search Full time

    Direct message the job poster from MarkJames SearchHeadhunting across - Digital | Marketing | Technology | SalesCustomer Success ManagerReading, UKOur client, a global SaaS company, is looking for a customer success specialist to join them for a 12-month contract.The Customer Success Specialist is an individual contributor role within our Global Customer...

  • Customer Success Manager

    1 week ago

    Reading, Reading, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid)What you'll be doing:The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with...

  • Customer Success Manager

    7 days ago

    Reading, Reading, United Kingdom SitePoint Pty. Full time

    Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid).What you'll be doing:The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their...

  • Customer Success Manager

    7 days ago

    Reading, Reading, United Kingdom Intelex Technologies ULC Full time

    Position Overview This is an exciting and challenging customer advocacy opportunity in a software environment. We are looking for a Customer Success Manager who is adept at building lasting relationships and finding elegant solutions to complex problems. As a Customer Success Manager, you will be responsible for the loyalty, retention and strategic growth of...

  • Customer Success Manager

    1 week ago

    Reading, Reading, United Kingdom eTeam Full time

    Role: Customer Success Manager Duration: 12 Months Location: Reading, UK Job descriptionBe part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real...

  • Customer Success Manager

    7 days ago

    Reading, Reading, United Kingdom eTeam Full time

    Role: Customer Success Manager Duration: 12 Months Location: Reading, UK Job descriptionBe part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real...

  • Customer Success Manager

    7 days ago

    Reading, Reading, United Kingdom eTeam Full time

    Role: Customer Success ManagerDuration: 12 MonthsLocation: Reading, UKBe part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real difference in the...

  • Customer Success Manager

    1 week ago

    Reading, Reading, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and...

  • Customer Success Manager

    2 days ago

    Reading, Reading, United Kingdom Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Success Manager

    2 days ago

    Reading, Reading, United Kingdom Seequent Full time

    Customer Success Manager (Hybrid) The Company Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams,...

  • Customer Success Manager

    5 hours ago

    Reading, Reading, United Kingdom Appfox Full time

    Permanent employee, Full-time · Reading, HybridCustomer Success Manager35,000 - 40,000 £ per yearYour missionCompany Overview:AppFox is an innovative software development team specializing in creating cutting-edge apps for ecosystems like Atlassian, Monday, and Miro. It is part of Automation Consultants (AC) but markets its products under the AppFox name....

  • Customer Success Manager

    2 days ago

    Reading, Reading, United Kingdom Automation Consultants Ltd Full time

    Your missionCompany Overview:AppFox is an innovative software development team specializing in creating cutting-edge apps for ecosystems like Atlassian, Monday and Miro. It is part of Automation Consultants (AC), but markets it products under the AppFox name, Our solutions are used by high-profile organizations such as Twilio, Deloitte, Microsoft, Oracle,...

  • Senior Customer Success Manager

    2 days ago

    Reading, Reading, United Kingdom Rapid7 Full time

    Senior Customer Success Manager Rapid7 Senior Customer Success Managers are an integral part of our Customer Success Team. Senior CSM's are responsible for managing complex relationships with customers and being expert problem solvers.   About the Team The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base....

  • Customer Success Account Manager

    4 hours ago

    Reading, Reading, United Kingdom Tangent (International) Ltd Full time

    The client is looking for a Customer Success Account Manager to work a 12 month extendable contract based in Reading (Hybrid).What you'll be doing:The Customer Success Manager is an individual contributor role within the clients Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business...

  • Customer Success Account Manager

    6 days ago

    Reading, Reading, United Kingdom Tangent International Full time

    Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading (Hybrid)What you'll be doing:The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their...

  • Customer Success Manager – SaaS

    7 days ago

    Reading, Reading, United Kingdom TieTalent Full time

    Customer Success Manager – SaaS (IoT/Telematics)We're seeking a Customer Success Manager with experience in SaaS, B2B billing, and contractual management.Drive customer retention, growth, and satisfaction through proactive communication, issue resolution, and collaboration with global teams.Experience with SAP, Salesforce, or Gainsight is a plus.Minimum...

  • Customer Success Executive

    3 days ago

    Reading, Reading, United Kingdom Three UK Full time

    What the role is all about Were looking for a Customer Success Executive to join our Three business team to deliver exceptional postsale customer service and support to some of our large contractual business customers. Reporting into the Customer Success Senior Manager  youll be working in a team of five to manage daytoday enquiries handle issues and...

  • UK Customer Success Executive

    3 days ago

    Reading, Reading, United Kingdom Michael Page (UK) Full time

    A large market leading business growing well in the current marketA great opportunity to move from the forecourt to an office based roleAbout Our ClientUK Customer Success Executive(Garage Services), Reading: The client is a renowned global leader in providing high-quality equipment, and diagnostic solutions. They are committed to innovation, excellence, and...

  • UK Customer Success Executive

    4 weeks ago

    Reading, Reading, United Kingdom Michael Page (UK) Full time

    Market leading international business with great career prospectsA chance to grow and get promotion in US MultinationalAbout Our ClientThe client is a renowned global leader in providing high-quality equipment and diagnostic solutions. They are committed to innovation, excellence, and delivering exceptional customer service. With a strong presence in the UK,...