Customer Account Manager

1 week ago

Kingston upon Thames, Greater London, United Kingdom ENGINEERINGUK Full time

You will need to login before you can apply for a job.

Employer: Unilever
Location: Kingston Upon Thames, England, United Kingdom
Salary: Competitive
Closing date: 8 May 2025

Job Title: Customer Account Manager

Business Function: Customer Development

Location: Kingston Head Office (2 days per week in office)

INTRODUCTION

The Customer Account Manager will be responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category management & brand contacts.

JOB PURPOSE

• Love what you do: As a Customer Account Manager, you will be passionate about all aspects of leading your portfolio to competitive growth.

• Love your customer: You will lead Unilever relationship across the respective category - driving growth via strategic alignment and negotiation.

• Do what you say: Drive the Joint Business Planning, execute the agreed 2025 plan, set up a strong ambition and agreement.

• Own it: Leverage our brand assets to deliver new and exciting innovation and activation.

• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

MAIN RESPONSIBILITIES

  • Build strong and sustainable customer relationships
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the Unilever strategy on their categories
  • Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with the respective internal teams
  • Ensure the sufficient range satisfying category development and shopper needs is developed for your customers
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
  • Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored
  • Work closely with cross functional members of the team to ensure administrative aspects of promotions are completed
  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc.
  • Ensure effective in-store activation of key events (e.g. promotions, range reviews)
  • P&L Management: Manage the customer P&L for relevant categories and the overall level of customer investment
  • P&L Management: Delivery of Turnover & Profitability targets for specific category
  • Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
  • Manage in-month performance vs forecast, working closely with respective colleagues and other Cross functional members
  • Manage accruals and pricing accurately and efficiently
  • Volume Forecasting accuracy including aligning the phasing of buying with the customers
  • Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer)
  • Business Planning, sales updates, in store tracking, price claim management etc.
  • Delivery of required admin for the customer - pricing, rebates, New Line Forms, promo proposals, trade terms, contracts etc.
  • Continuous professional development including opportunities to partake in different Value Channel projects.
WHAT YOU NEED TO SUCCEED

Experiences & Qualifications
  • Accountability & Responsibility
  • Consumer and Customer Focus
  • Bias for Action
  • Building Talent and Teams
Skills
  • Customer management & selling essentials - ideally previous experience of performing a CAM role
  • Prior commercial experience and exposure to P&L
  • Proven history of working within a team environment
  • Prior experience of leading and developing a direct report preferable however not essential
  • Minimum 3 years relevant Account Management/Field Sales experience
  • Two years of Shopper Marketing or Category Management is preferable
What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.
#J-18808-Ljbffr

  • Customer Account Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Unilever Full time

    Job Title: Customer Account ManagerBusiness Function: Customer DevelopmentLocation: Kingston Head Office (2 days per week in office)INTRODUCTIONThe Customer Account Manager will be responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying...

  • Senior Customer Account Manager

    3 days ago

    Kingston upon Thames, Greater London, United Kingdom ENGINEERINGUK Full time

    Senior Customer Account Manager - ASDA DeodorantsEmployer: UnileverLocation: Kingston Upon Thames, England, United KingdomSalary: CompetitiveClosing date: 16 May 2025Job Title: Senior Customer Account Manager - ASDA DeodorantsLocation: KingstonFull time: 2 days per week in officeJob Description:As a pivotal retailer for the PC Business Unit, the role of the...

  • Senior Customer Account Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Mackenzie Jones Full time

    Get AI-powered advice on this job and more exclusive features.Connecting Commercial & E-commerce Talent across FMCG & RetailFMCG – FoodHybrid (Kingston/Blackfriars)Competitive salary depending on experience plus car allowance & bonusThe opportunityMackenzie Jones is thrilled to partner with a leading FMCG ice cream business renowned for its portfolio of...

  • Customer Account Manager Vereinigtes Königreich

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Unilever Deutschland Holding GmbH Full time

    Job Title: Customer Account ManagerBusiness Function: Customer DevelopmentLocation: Kingston Head Office (2 days per week in office)INTRODUCTIONThe Customer Account Manager will be responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying...

  • Customer Account Manager – Wholesale

    3 days ago

    Kingston upon Thames, Greater London, United Kingdom Unilever Full time

    Please Note: The deadline for applying is 23.59 the day before the job posting end date.Job Title: Customer Account Manager – Wholesale (Away From Home Ice cream)Location: KingstonJOB PURPOSEThis role sits within the wholesale team, the beating heart of our Away From Home Ice cream business. We are a £70m plus part of the business with the aim of being...

  • Customer Account Manager – Wholesale

    4 hours ago

    Kingston upon Thames, Greater London, United Kingdom Unilever Brazil Full time

    Please Note: The deadline for applying is 23.59 the day before the job posting end date.Job Title: Customer Account Manager – Wholesale (Away From Home Ice cream)Location: KingstonJOB PURPOSEThis role sits within the wholesale team, the beating heart of our Away From Home Ice cream business. We are a £70m plus part of the business with the aim of being...

  • Senior Customer Account Manager – ASDA Deodorants

    3 days ago

    Kingston upon Thames, Greater London, United Kingdom Unilever Brazil Full time

    Job Title: Senior Customer Account Manager – ASDA DeodorantsLocation: KingstonFull time: 2 days per week in officeJob Description:As a pivotal retailer for the PC Business Unit, the role of the ASDA Customer Account Manager (CAM) is to drive market-leading growth, delivering market share growth for Unilever and conversion for ASDA with our portfolio of...

  • Customer Account Manager – ASDA Deodorants Royaume-Uni

    3 days ago

    Kingston upon Thames, Greater London, United Kingdom Unilever France Full time

    Job Title: Senior Customer Account Manager – ASDA DeodorantsLocation: KingstonFull time: 2 days per week in officeJob Description:As a pivotal retailer for the PC Business Unit, the role of the ASDA Customer Account Manager (CAM) is to drive market-leading growth, delivering market share growth for Unilever and conversion for ASDA with our portfolio of...

  • Account Manager

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Creed Full time

    About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the roleWe are seeking an Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our...

  • Account Manager

    4 hours ago

    Kingston upon Thames, Greater London, United Kingdom Creed Full time

    About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the roleWe are seeking an Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our...

  • Account Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Creed Full time

    About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the roleWe are seeking a Account Manager for Creed in the Bentalls Kingston, to join our esteemed department store, tasked with overseeing our...

  • Account Manager

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom KINGSGATE RECRUITMENT Full time

    Overview Our client is a global event technology and print services supplier. They are based in Kingston and are now looking for an Account Manager to join their growing team. Salary: £28,000 + £4k bonus Role Look after all existing clients . Deutsche Bank, Facebook, YouTube No Cold calling – only existing clients Getting referrals,...

  • Account Manager

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Conference Badges Full time

    Love live events? Passionate about building great relationships?If you're driven and skilled in building relationships, we want you to join us as an Account Manager in our close-knit team at Conference Badges. If you're excited by the thought of supporting world-class brands at incredible global events - from the Coronation to COP26, and from automotive...

  • Account Manager

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Conference Badges Full time

    Love live events? Passionate about building great relationships? If you're driven and skilled in building relationships, we want you to join us as an Account Manager in our close-knit team at Conference Badges. If you're excited by the thought of supporting world-class brands at incredible global events - from the Coronation to COP26, and from automotive...

  • Audit & Accounts Manager

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Fletcher George Full time

    Audit and Accounts Manager – Kingston upon Thames£55,000 – £63,000 + Excellent Benefits | Hybrid Working | Car ParkingWe are working with a successful and independent firm of Chartered Accountants based in Kingston upon Thames to find an experienced Audit and Accounts Manager. This is a brilliant opportunity if you are looking for a role with autonomy,...

  • Audit & Accounts Manager

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Fletcher George Full time

    Audit and Accounts Manager, Kingston upon Thames, Excellent Benefits, Hybrid Working, Car Parking.We are working with a successful and independent firm of Chartered Accountants based in Kingston upon Thames to find an experienced Audit and Accounts Manager. This is a brilliant opportunity if you are looking for a role with autonomy, variety, and direct...

  • Audit & Accounts Manager

    3 days ago

    Kingston upon Thames, Greater London, United Kingdom Fletcher George Full time

    Audit and Accounts Manager Kingston upon Thames£55,000 £63,000 + Excellent Benefits Hybrid Working Car ParkingWe are working with a successful and independent firm of Chartered Accountants based in Kingston upon Thames to find an experienced Audit and Accounts Manager. This is a brilliant opportunity if you are looking for a role with autonomy, variety,...

  • Account Coordinator

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Just Clear® Full time

    Job Title: Account CoordinatorCompany DescriptionJust Clear is the UK's most trusted clearance service provider, renowned for its commitment to sustainability, social value, and excellence. Dedicated to achieving NET ZERO, our operations are designed with carbon efficiency and eco-conscious practices at the core. We hold Triple ISO accreditation and...

  • Account Manager

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom HOUSE OF CREED Full time

    About the House of CreedThe House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.About the roleWe are seeking an Account Manager to join our esteemed department store in Fenwick Bentalls Kingston, tasked with overseeing our Creed...

  • Enterprise Account Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Robertson & Sumner Ltd Full time

    Looking to grow your career in technology? Our client is hiring for a fantastic opportunity where you'll be working for an ambitious, growing company that offers fantastic opportunities to learn, develop and build a successful career and unlimited potential that is not restrained by age or experience, only ability, and results.What you'll be doing:This role...