National Account Manager

3 days ago

Banbury, Oxfordshire, United Kingdom Pharmed UK Full time

Company Description

Pharmed is a leading healthcare and pharmaceutical service provider in the UK and Ireland, specializing in tailor-made solutions for sales, marketing, and distribution. We represent manufacturers of medical, pharmaceutical, OTC, skincare, and beauty products. Pharmed excels in Account Management, Strategic Brand Management, Distribution & Fulfilment, E-Commerce Solutions, and Digital Marketing, ensuring comprehensive support and growth for our partners.

Role Description

This is a full-time hybrid role for a National Account Manager. This role offers the opportunity to work with leading OTC and consumer healthcare brands while playing a key role in the Sales Leadership team. The successful individual will have responsibility for managing and leading all activities for our national accounts, grocery multiples, wholesalers, regional pharmacies, and independent pharmacies.

Key Responsibilities

  1. Drive the sales and be ultimately responsible for the performance of a portfolio of products, all OTC or consumer healthcare ranges in the UK.
  2. National Account Manager is accountable for delivering the P&L for the given partner portfolios across OTC, H&B businesses in the UK market.
  3. Manage our key accounts, wholesalers, regional pharmacy groups, independent pharmacies, and multiples across the UK, identify and deliver significant and sustainable profitable growth.
  4. Develop strong trust and long-term relationships with a portfolio of key customers/buyers.
  5. Report on the business performance on a monthly basis.
  6. Identify and drive new business acquisition via new retail customers or new brand/product launches with existing customers through forward-thinking strategy, market knowledge, and understanding.
  7. Full Sales KPI's and P&L responsibility.
  8. Develop & implement business development plans for new customers & clients within the market.
  9. Attend networking & trade events to maximize the profile of the business.
  10. Execute the business strategy and develop and implement specific account plans through customer annual JBP's.
  11. Own the trading and strategic relationship with customers and be responsible for continuing the growth of your portfolio.
  12. Identify opportunities within the P&L internally and externally to lead the Commercial agenda.
  13. Ensure correct and timely budget planning and management of the budget for sales function, to include sales revenue and margin return.
  14. Compliance monitoring on commercial terms & deliver financial and volume forecast accuracy on a monthly, quarterly, and annual basis.
  15. Reporting & maintenance of necessary customer trackers for key brands & products.
  16. Cross-Functional Team ownership with E-Commerce Team, accountability, and behavior setting.
  17. Serve as the link of communication between head office and key customers and internal teams.
  18. Multiple cross-functional collaboration to develop account strategy and interact with internal senior leadership on progress.
  19. Evaluate all promotions and update promotional strategies monthly/quarterly.
  20. Maintain external awareness of markets, products, processes, and competitors.
  21. Work closely with E-Commerce, Finance, Operations, Marketing, and Customer Service teams.

Required Skills

  1. 5+ years' National/Key Account Manager experience at a senior level, preferably in Blue Chip, with multiples and pharmacy experience.
  2. Experience managing major grocery retailers and pharmacy accounts in the UK is essential.
  3. Strong business development experience with recruiting and onboarding new retail customers.
  4. Expertise in OTC, consumer healthcare, and pharmacy sectors.
  5. Proven negotiation, P&L management, and strategic planning abilities.
  6. Excellent communication, presentation skills, and commercial acumen.
  7. Proficiency in Excel, PowerPoint & Power BI.
  8. Have a full clean driving license.
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