Visitor Experience Officer

Visitor Experience Officer - Rathlin Island Reference: OCT Location: Rathlin Island Contract: 26 weeks, Seasonal Hours: Full-Time, 37.5 hours per week Salary: £25,847.00 - £27,594.00 Per Annum, Pro Rata Benefits: Opportunity to rent a room in staff house on the island. Our client is looking for a team player with excellent interpersonal and communications skills combined with a passion for connecting people with nature, someone deeply committed to their mission of saving the natural environment and maintaining biodiversity. Working at Rathlin Island West Lighthouse and Seabird Centre, this charity's most spectacular visitor attraction and most successful people engagement reserve in Northern Ireland, you'll be providing a unique and fascinating visitor experience inspiring visitors to support nature conservation now and in the future. This role is fundamental in ensuring the highest quality of visitor experience for both new and existing audiences. Together with the Visitor Experience Manager, the Visitor Experience Officer will be responsible for supporting and inspiring the staff and volunteer team to deliver this organisation's visitor offer during a very busy spring and summer visitor season. You will also work with the Communications Team to deliver promotional activities, particularly social media content. You will ensure operations proceed efficiently and the highest standards are maintained in visitor interactions and in the presentation of the premises. You will also promote membership of this charity and help maximise catering and retail sales which provide vital income for the charity. You will be working alongside the Visitor Experience Manager, Visitor Experience Assistants and volunteers with the HQ team to ensure the highest quality of visitor experience. You will be expected to deputise for the Visitor Experience Manager during their two days off during the week and assist with all the required administrative tasks. The Visitor Experience Officer will live on the island during the season, with the opportunity to rent staff accommodation. This affords the opportunity to experience the unique island way of life and engage with a vibrant community and diverse social and cultural events. Living immersed in a stunning natural landscape is an unforgettable experience Essential qualifications, skills, knowledge and experience: 4 GCSEs at grades A-C and 2 A levels or equivalent. Computer literate Sound understanding of systems and procedures necessary to run a commercial visitor operation Working knowledge of visitor engagement techniques Excellent verbal and written communications skills Proven ability to plan and prioritise workloads A team player who can motivate and inspire people Problem-solving skills and ability to work on own initiative Experience of managing and delivering against targets and KPI's Experience of analysing and interpreting data in a visitor experience environment Experience of delivering a high-quality visitor offer Successful experience of managing or supporting a team of staff and/or volunteers Driving License and right to drive in the UK Desirable qualifications, skills, knowledge and experience: Tourism/leisure related qualification, ideally at HND level or equivalent Working knowledge of Equal Opportunities & Diversity Health and Safety in the workplace Experience of delivering exceptional customer service Hospitality, retail or catering work experience Additional Information This is a Full-Time (37.5 hours per week) temporary contract (26 weeks). Accommodation is available to rent for the duration of the post. Closing date: 23:59, Tuesday 30th December 2025 This employer will conduct interviews for this position from 5th - 9th January 2026. Please note: The right is reserved to close this advert at any time. Please submit your application at your earliest convenience to avoid disappointment. Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This role will require completion of the employer's Safeguarding level 2 training in addition to the standard pre-employment checks. Our client is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This charity is committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. No agencies please.