Receptionist

2 days ago

Swansea, United Kingdom Rodericks Dental Partners Full time

Role DescriptionThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Dental ReceptionistTrallwn Dental Practice, 143 Trallwn Road Swansea SA7 9UUMonday-Friday 8:30-1pm18 hours per week, Part-TimeTiered salary based on experience and skillsRetail discounts and deals through our easy-to-use appAnnual leave that increases with length of serviceExtra day of annual leave for your BirthdayComprehensive training (including online and in person courses)Refer a friend schemeAs a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.Key ResponsibilitiesProviding an exceptional patient journey both in person and over the phoneManaging the diaries and making sure that the time is filled correctlyWorking with the team to understand the full range of NHS and Private treatment options available within the practiceCompleting relevant forms for NHS and private schemes within a specified timescaleTaking payments and chasing outstanding patient debtLiaising with dental laboratories, supply companies and other organisationsKey Skills And ExperienceAbility to easily build rapport, and work to a high level of customer serviceAbility and passion to build your knowledge of treatment options xwwtmva within the dental sector – becoming an expert on what your practice has to offerPassionate about driving the success of the practice by seizing opportunities Able to follow processes and work in a structured and organised way Comfortable working to practice KPIs (call answer rate, data capture and rebooking) IT skills with the ability to learn SOE software Positive nature - Able to show resilience and always work in a composed manner Strong attention to detailAn excellent team playerIf you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.

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