Technical delivery manager

Technical delivery manager (apps and systems) - Permanent - Full Time ID: Job Specialism: Non-FrontlineLocation: BirminghamSalary: £53,504 per annumClosing Date: Thursday, 18th December 2025About the Role We’re looking for an experienced and driven Technical Delivery Manager (Apps and Systems) to join our growing Technology team. This is an exciting leadership opportunity to shape and deliver transformative technology initiatives across Sense’s systems, from care management and finance to CRM and digital collaboration platforms. You will oversee the delivery and optimisation of these systems, ensuring they are modern, secure, and aligned with the organisation’s mission. Working closely with stakeholders, suppliers, and technical teams, you will turn complex requirements into practical, high-quality solutions that make a real difference in how we deliver care and support. This role is based at our Selly Oak office in Birmingham, with hybrid working (2–3 days per week in the office). Occasional travel to other Sense locations (London and Loughborough) and supplier offices will be required. Key Responsibilities Lead the end-to-end delivery of business applications and enterprise systems, ensuring scope, timelines, budgets, and quality standards are met. Manage change delivery, system improvements, and complex issue resolution. Maintain and deliver the roadmap for Sense’s core applications and ensure systems are integrated, secure, and user-centred. Champion accessibility and inclusion in all aspects of technology delivery. Oversee system upgrades, migrations, and process automation projects. Build strong relationships with stakeholders across the charity, translating business needs into effective technical outcomes. Manage supplier performance, ensuring value for money and excellent service. Promote governance, documentation, and continuous improvement in project delivery. Ensure compliance with Cyber Essentials requirements and support accreditation processes. Line manage and mentor team members, supporting professional growth and performance. About You We’re looking for someone with: A proven track record of delivering complex technical or systems projects, ideally across multiple business domains. Strong knowledge of enterprise applications (such as Microsoft 365, Dynamics CRM, or care management systems). Experience coordinating internal and external teams, with excellent stakeholder management skills. A structured approach to project delivery (knowledge of ITIL, PRINCE2, or Agile methodologies). Strong organisational and analytical skills, with a passion for problem-solving. A genuine interest in using technology to enhance inclusion, care, and empowerment. Desirable experience: Working within the charity, social care, or public sector environment. Knowledge of low-code/no-code tools, integration, or workflow automation. Understanding of data protection, accessibility, and information security standards. Relevant professional certifications (e.g. PRINCE2, Agile, ITIL, or Microsoft 365/Dynamics). About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader . Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply: Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. If you require any further assistance, please contact the Recruitment Team on or Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:  No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. Precise Location: 750 Bristol Road, , Birmingham, West Midlands, B29 6NA, United Kingdom