Customer Experience Coordinator

Job Title: Placemaking & Customer Experience (CX) CoordinatorLocation: Hybrid. Contracted office: Bristol with UK travel to LSH offices and managed assets.Role Definition: Permanent Full TimeAre you the right candidate for this opportunity Make sure to read the full description below.Role Description: The Placemaking and CX Coordinator is an exciting and varied role for a creative individual who thrives on building community both onsite and online. You’ll play an important part in shaping memorable experiences across some of the UK’s most distinctive commercial buildings and places, supporting Occupier and Client needs by creating places people want to visit and work in.This position requires striking the right balance between delivering tailored annual event programmes for office workers, residents, and public realm visitors, while ensuring the practicalities are in place to make that engagement possible.You’ll cultivate meaningful connections with communities, (local) businesses, business improvement districts, and client marketing/design teams, ensuring each building’s vision is realised in ways that benefit Occupiers, clients and the wider community.Role responsibilities:Account Planning & Management:Support the development and coordination of Occupier engagement programmes to increase retention and drive value for commercial real estate Clients.Organise and deliver unique Occupier (and occasionally public) events and projects specific to site needs, following company safe event management procedures.Collaborate with local artists and design teams to curate art led strategies that achieve optimal placemaking standards.Review and refine processes account management processes.Source and manage high quality CX supply chain suppliers that will assist us in delivering events that leave a lasting impression.Conduct regular site visits and mentor site teams in event delivery and digital content management.Design & Content Creation:Develop, execute, and manage social media strategies that reflect each property’s brand and vision.Create, plan and schedule compelling digital assets with strong graphics and engaging copy across social media, websites and APPs.Track, analyse, and report on digital platform performance metrics, providing actionable insights and recommendations for Clients.Collaborate with designers, photographers, and videographers to produce high-quality content.Respond to mailbox queries, social media comments, direct messages, and engage with direct communities where appropriate.Collaborate with building APP technology partners to mobilise building APPs, maintain ongoing content, and onboard stakeholders.Reporting:Design, distribute, analyse and report on experience surveys measuring occupier satisfaction and engagement.Produce Placemaking customer experience impact reports and case studies.Business Development:Monitor customer experience trends within the built environment sector to identify opportunities.Contribute to proposals and discussions with existing and new clients, positioning placemaking and CX services as a key differentiator of our in‑house offering.Knowledge & Experience:Experience you may have that will help in this role:Account management experience is preferred, though not essential. You’ll be managing engagement activity across a number of UK commercial real estate assets.Digital media creation and design skills (or a strong design eye) are essential. As well as experience managing social media accounts and campaigns for a brand or organisation.Design proficiency (Photoshop, InDesign, Canva) desirable but not essential.An understanding of the real estate sector is an advantage but not required.Event management experience is beneficial as this will be a large part of the role but not essential.Proven ability to build, maintain, and strengthen client relationships.Qualities that would suit this role:A creative who’s practical: Able to turn ideas into memorable experiences that delight clients and exceed expectations.Collaborative and confident: Thrives in team settings, but equally comfortable working on projects independently.Self‑motivated: Brings a positive attitude, tenacity, and sound commercial judgement.Clear communicator: Approachable and confident, able to articulate ideas while actively listening and building genuine connections.Organised and adaptable: Detail‑oriented and process‑driven, skilled at managing multiple projects calmly under pressure.A clean UK driving license.Work Perks:25 days annual leave.2 volunteering daysCar allowanceComprehensive benefits package: Covering health, wellbeing, and financial perks.Hybrid working optionsCreative, collaborative culture within a small and agile team.Career growth opportunities: Progress within a leading, fast‑growing UK property services company.Professional development: Access to industry events, personalised training and development programme.We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience. xwwtmva By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. 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