Service Introduction Manager

2 weeks ago

Derby, United Kingdom LA International Full time

Service Introduction Manager6 Month contract initially Based: Hybrid - Max 3 days p/w onsite in NottinghamRate: £500 - £550 p/d - (via Umbrella company)We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Introduction Manager to join the team. We have an exciting opportunity to work at the heart of a Health and Beauty Retailer* You will be part of a conscientious, efficient, sociable team working together to drive the success of the company's future. * As part of the team, you will contribute to the delivery of services that are often leading-edge.Key Responsibilities: Understand and document a project's impact on service, including designing any new or changing service models including run costs for any new or amended project elements. * To represent the customer when liaising with 3rd parties and partners to ensure robust end-to-end support model is delivered. * To be the service representative within the project team and ensure the project meets the Service Acceptance Criteria and confirm end to end service readiness. * Manage service risks throughout the project lifecycle to ensure there are highlighted correctly through the correct processes, with ownership at each stage understood.* Document the updated service to be handed to Service Management. * To be flexible to meet project requirements by tailoring the SI approach where necessary, utilising the framework accordingly. Key Skills & Experience:* Experience of defining processes based on ITIL frameworks and demonstrate a strong understanding of the full project lifecycle and associated service transition path. * Experience of carrying out Service Design/Transition within different Operating Models. * Developing and owning Service Acceptance Criteria and necessary documentation.* Defining on-going impact and ensuring project impact on base costs are agreed.* Leading negotiations of SLAs and defining the underpinning Service Support processes.* Facilitating agreements & negotiations between 3rd parties and support teams with regards to design of the service.* Managing Service Readiness through to the final decision for project go lives.* Management of Service Risks.Desirable skills/knowledge/experience: * Dynamic and enthusiastic with the ability to communicate at all levels.* Adaptable to challenging situations, having a pragmatic and strategic way of thinking to resolve business issues. * Stakeholder Management including Customer Exec level Stakeholders.* Ideally 5+ years' Service Experience* Ideally 18+ months Service Design/Transition at Management level* Effective Change Management skills* Ability to inspire, lead, manage and motivate a team. * Ability to drive continuous improvement. * Proven track record of working within both Waterfall and Agile delivery methodologies.This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

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