Customer Service Administrator

5 days ago


Derby, United Kingdom MAXIMUS Full time

Introduction:
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
Provide the highest quality customer service to all of our customers.

Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.

Non-London Salary: £20,281 - £21,000 p.a.

London Salary: £23,500 - £25,000 p.a.

Essential Job Duties:
To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:
Dealing with both Inbound and outbound calls within company standards

Accurate recording of case notes

Requesting GP and specialist reports

Arranging and booking Independent medical appointments

Booking in Nurse and Doctor lead appointments on our internal systems

Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing

Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.

Work planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements

Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.

Education and Experience Requirements:
Excellent customer service skills

Excellent communication skills both verbal and written

Ability to work in a face paced environment to achieve targets and deadlines

Must be PC literate in the following packages:
MS Excel

MS Outlook

MS Word

Ability to work as part of a team and autonomously

Training will be given on bespoke in-house designed systems (e.g. HML Online)



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