Customer Service Administrator
5 days ago
Introduction:
**Be part of something great**
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Summary:
Provide the highest quality customer service to all of our customers.
Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.
Non-London Salary: £20,281 - £21,000 p.a.
London Salary: £23,500 - £25,000 p.a.
Essential Job Duties:
To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:
Dealing with both Inbound and outbound calls within company standards
Accurate recording of case notes
Requesting GP and specialist reports
Arranging and booking Independent medical appointments
Booking in Nurse and Doctor lead appointments on our internal systems
Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing
Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.
Work planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements
Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.
Education and Experience Requirements:
Excellent customer service skills
Excellent communication skills both verbal and written
Ability to work in a face paced environment to achieve targets and deadlines
Must be PC literate in the following packages:
MS Excel
MS Outlook
MS Word
Ability to work as part of a team and autonomously
Training will be given on bespoke in-house designed systems (e.g. HML Online)
-
Customer Service Administrator
2 weeks ago
Derby, United Kingdom Trescal Limited Full time**Do you have experience working in a fast-paced customer service administration role? Are you looking for an exciting new challenge?** As a world specialist in calibration, our mission is to offer calibration solutions to improve the performance of our customers. Starting in 1999, Trescal is an international group with over 3,850 employees across 28...
-
Customer Service Administrator
2 weeks ago
Derby, United Kingdom Pendragon Vehicle Management Full time**Customer Service Administrator** **Pendragon Vehicle Management** **Hybrid Role** **Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Pendragon Vehicle Management is seeking to recruit a motivated, highly...
-
Customer Service Administrator
5 days ago
Derby, United Kingdom Pendragon Vehicle Management Full time**Customer Service Administrator** **Pendragon Vehicle Management** **Hybrid Role** **Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Pendragon Vehicle Management is seeking to recruit a motivated, highly...
-
Customer Service Administrator
3 days ago
Derby, United Kingdom ATL Full time**About ATL** Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors. We pride ourselves for our commitment to create a supportive, encouraging and progressive...
-
Customer Service Administrator
3 days ago
Derby, United Kingdom Nimbus Disability Full time**Responsibilities**:_ - **Primary**:To undertake customer service role for the Access Card, being the first point of contact for our customers, ensuring that we can meet our aim of offering an outstanding level of service. - To take calls in relation to new and current card holders, answering questions and moving calls between the team - To comply with our...
-
Sales and Customer Service Administrator
18 hours ago
Derby, United Kingdom TSO UK Ltd. Full timeThe Sales and Customer Service Administrator will execute office tasks to ensure that sales goals are met and that tasks are performed efficiently. We are recruiting for a customer-oriented Sales and Customer Service Administrator to make sure that customers’ needs are met at the heart of absolutely everything. You will support the team around you,...
-
Customer Service Administrator
19 hours ago
Derby, United Kingdom AJM Healthcare Full time**AJM Healthcare** **Role: Customer Service Administrator - 40 hours per week across Monday to Friday between 8am - 6pm.** **Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, Company sick pay provision with continuous service.** AJM Healthcare...
-
Customer Service Administrator
2 weeks ago
Derby, United Kingdom Pendragon Full time**Pendragon Vehicle Management** **Hybrid Role** **Maternity Cover - 12 Month FTC** **£22,341 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Pendragon Vehicle Management is seeking to recruit a motivated,...
-
Service Administrator
5 days ago
Derby, United Kingdom FEN UK Full time**Job Summary** **Responsibilities** - Manage incoming service requests and schedule appointments for technicians. - Maintain accurate records of service activities and customer interactions using QuickBooks and other software. - Perform data entry tasks to ensure all information is up-to-date and accessible. - Provide administrative support, including...
-
Administration Officer
3 days ago
Derby, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 228812**Salary**: - £18,713 - £22,507**Grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of posts**: - 4Contents Location About the...