Patient Coordinator Full TimePermanent

23 hours ago

Crawley, United Kingdom First Recruitment Services Full time

Position:  Patient Coordinator Salary: £23,800 Location: Crawley Hours:  Monday – Friday Benefits: Hybrid work, private healthcare, pension, staff wellbeing program We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients. This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays. Patient Coordinator responsibilities: Manage daily clinic worklists and cancellations using Systema Live software. Be the first person patients speak to by phone, email, or in person. Handle new patient referrals by following set procedures. Book appointments based on medical urgency and waiting times, and raise any issues. Work with patients to find suitable appointment times, including for urgent needs. Send appointment reminders and confirmations on time. Always communicate with patients in a polite and professional way. Support patients with special needs, like arranging interpreters. Keep patients and visitors updated with important information. Answer patient questions and pass on more serious concerns to your manager. Stay informed about how the service works to book appointments effectively. Manage cancellations and waiting lists, updating systems as needed. Follow office procedures across different services and contracts. Reply to queries on time or escalate them if needed. Upload referrals into systems when required. Send out medical reports and alert referrers if there are urgent results. Hit performance targets Support with weekend coverage (1–2 weekends/month). Skills & experience required: Background in healthcare or medical administration (vet/healthcare assistant experience a plus). Personality traits: hardworking, patient, professional, flexible, and collaborative. Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations). Comfortable working in a high-pressure environment with people’s lives on pause. Demonstrates purpose-driven work ethic—understands the impact of timely patient care. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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