Customer Service Executive

2 weeks ago

Wolverhampton, United Kingdom Precision People Full time

Customer Service Executive Part-time - 12-month FTC £12.71 p/hWolverhampton  Are you an experienced Customer Service Executive who loves delighting customers and being the first point of contact? If yes, read on… My client is a well-established organisation within the consumer products sector, known for delivering high-quality household solutions and excellent customer support. They are seeking a passionate and enthusiastic Customer Service Executive on a 12-month fixed-term basis to support their growing customer base. The successful Customer Service Executive will confidently liaise with customers and deliver a first-class customer experience via telephone and email. The Role – Customer Service Executive: Handle customer orders, queries, and issues Manage inbound calls and emails in line with Service Level Agreements Liaise with internal teams and the parent company to deliver a proactive service Provide first-point customer resolution Identify and understand customer needs, clarify information, and provide solutions or alternatives Build strong customer relationships Ensure all calls and emails are handled professionally, accurately, and efficiently Working Hours: Monday to Friday, 10:00–14:00 (20 hours per week) Contract: 12-month fixed term - possibility to go permanent  Benefits: Company pension scheme; 23 days holiday (pro-rata) Minimum Skills / Experience Required – Customer Service Executive: Essential: GCSE standard of education Excellent communication skills Proven record in a customer service environment Ability to work as part of a team Desirable: Negotiation skills Decision-making skills Microsoft 365 experience About Precision People Precision People is a leading recruitment agency that specializes in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding candidates’ expectations.

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