Customer Service Manager
2 days ago
Your newpany One of the UK’s largest housebuilders, known for delivering affordable, multi-tenure housing through both private developments and partnerships.Your new role As the Customer Service Manager, you will provide day-to-day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all local partnerships and open-market sales customers and assist the business in maintaining high customer satisfaction scores. Review all open cases and jobs with each coordinator, discuss any past SLA cases and ensure the coordinator is equipped to ensure service delivery can be maintained.Ensure Health & Safety processes are followed to ensure safe working in customers' homes.Distribute Subcontractor reports and highlight any non-performance or poor delivery issues.Review and oversee all job quotes with the Customer Service Director and manage the invoice payment process through a review of all submissions with the Coordinators.Attend escalatedplaints to ensure that an amicable solution is reached where required.Managing a small team of 2 coordinators.50% of the job you will be out visiting our customers across the M23 corridor. What you'll need to succeed Previous experience in Customer Service, leading operations and delivering excellent service to vendors, partners and customersA background in Construction/House Building would be advantageous.Proven experience withplex customer resolutionWorking with multiple teams in a fast-paced and challenging environmentPositive mentality and resilience are key.Full Driving licence with a willingness to travelPrevious experience in people management would be ideal.What you'll get in return Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service.2 Volunteering days per annum
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Customer Service
4 days ago
Crawley, United Kingdom Search Consultancy Full timeCustomer Service Coordinator Crawley - £21,000 2 Week Rota: 37.5 hour Week W1: Mon, Tues, Weds, Thurs, Fri - 10am to 6pm W2: Mon, Tues, Weds, Thurs, Sun - 10am to 6pm (Sun 9am to 5pm) Working for a well known company in Crawley as a Customer Service Coordinator where you will doing B2C calls, while delivering a 5 star customer service experience. This role...
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Customer Service
4 days ago
Crawley, United Kingdom Search Consultancy Full timeCustomer Service Advisor - Permanent Position - £20,000 with regular pay reviews - Monday - Friday with a shift pattern of either 8.30am-4.30pm, 9-5am, 10-6pm. Benefits: excellent pension, health care benefits, 25 days holiday plus 8 days bank holidays, on site gym and many more! As a customer service executive, you would be the first point of contact and...
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Customer Service Specialist
2 days ago
Crawley, United Kingdom SPX FLOW Full time**Customer Service Specialist** **Location**:Crawley, United Kingdom **Introduction** As a world leader in sustainable solutions, our processing products and technologies help give our customers a wide range of capabilities across the food, beverage, and industrial markets. Our 4,900 employees worldwide innovate to design, deliver and service high-value...
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Customer Service Control Manager
5 days ago
Crawley, West Sussex, United Kingdom GTR (Govia Thameslink Railway) Full time £40,000 - £70,000 per yearAre you passionate about delivering exceptional customer information and have experience leading a team to success? We are looking for a Customer Service Control Manager to join our team and take on the challenge of providing outstanding real-time information to our customers and staff.In this role, you will collaborate with internal and external...
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Customer Service Advisor
4 days ago
Crawley, United Kingdom Talented People Solutions Ltd Full time**Job Title**: Customer Service Advisor **Location**: Crawley **Salary**:£18- 21,000pa **The Role**: My client is going through a very exciting period of growth and is looking for Customer Service Advisors to join their team. You will be responsible for speaking with clients and customers, making sure their orders are completed correctly and that all...
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Customer Service Advisor
1 week ago
Crawley, United Kingdom Wates Full timeJoin Our Team as a Customer Service Advisor! Location: Crawley Office Division: Responsive Maintenance Social Housing ContractWere excited to offer an opportunity for a Customer Service Advisor to join our Wates team! Youll play a key role in leading and supporting our Customer Service team helping us deliver outstanding service to our residents. Key...
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Customer Service Agent
4 days ago
Crawley, United Kingdom AVPlacements Full time**Customer Service Advisor** **Introduction** Based in Crawley, the business focuses on supplying patients with much needed medical products via the NHS. We have a great opportunity for a Customer Service Advisor who will help manage the prescription process. As one of the Customer Service Advisors, you will be responsible for speaking with patients and...
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Customer Service
4 days ago
Crawley, United Kingdom Dolby Vivisol Full time**Join us as a Customer Service Coordinator** **Hours**: 37.5 hour week Monday, Wednesday, Thursday, Friday and Saturday 7am to 3pm **Location**: Manor Royal, Crawley **Start date**: ASAP **Salary per annum**: £22,372.35 p/a (Increasing after probation) **The role (in a nutshell)** Telephone support for patients, relatives and healthcare professionals. To...
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Customer Service Advisor
2 days ago
Crawley, United Kingdom Wates Full time**?? Join Our Team as a Customer Service Advisor!**??** ?? **Location**: Crawley Office ?? **Division**: Responsive Maintenance - Social Housing Contract We’re excited to offer an opportunity for a **Customer Service Advisor** to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver...
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Customer Service Executive
1 week ago
Crawley, United Kingdom B&CE Full timeAre you passionate about providing excellent customer service? At B&CE, we put our customer first by keeping things simple and doing what we promise. Our award-winning customer service team are here to listen and support our customers in making good decisions. If you are proactive and have some previous financial services experience, then you could be part...
