Customer Service Advisor

2 weeks ago

West Bromwich, United Kingdom Rapier Employment Full time

Call to apply for this roleWe are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period. You must be willing to work within the alcohol industry to be suitable for this role. Duties:Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc… You will require a good telephone manner and friendly personality as well as being computer literate. No previous experience is needed as the company are looking for the right kind of personality for these roles although a stable work or education history is essential. Also, previous customer service, high-end retail or hospitality experience would be an advantage Hours of work: Day shifts (various, will explain how they work over the phone). Monday to Friday. 30 minute unpaid lunch break. 40 hours paid per week. Salary £, rises to £ after 12-weeks. Weekly pay (every Friday) Additional benefits: Free parking along with free tea and coffee. Team building exercises and events such as summer BBQ / sports day organised by the office social committee”. Immediate start, ongoing work and potential progression within a global logistics company. Training provided and a relaxed dress code. 30 days annual leave pro-rata once on a permanent contract. Requirements: Computer literate (you will be operating various in-house systems) Proficient with Microsoft Excell. Strong work history Good Level of speaking/reading/writing in English Good telephone manner Friendly personality Ability to travel to Hams Hall (public transport is very limited) If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below. Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.

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