Customer Helpdesk Coordinator

1 week ago

Preston, United Kingdom Page Personnel Full time

3 month temp to perm opportunityWeekly payAbout Our ClientThe company is a medium-sized organisation operating within the energy & natural resources sector. They are committed to providing top-tier services and ensuring customer satisfaction through their dedicated customer service team.Job DescriptionManage and coordinate service schedules efficiently to meet customer requirements.Communicate with customers to confirm service appointments and address any scheduling queries.Scheduling engineers workload.Collaborate with internal teams to ensure smooth scheduling and resource allocation.Track and update scheduling information in the system accurately and in a timely manner.Resolve scheduling conflicts and escalate issues when necessary.Provide outstanding customer service while handling enquiries professionally.Maintain clear and effective communication with field teams to ensure service delivery.Contribute to process improvements and suggest ways to enhance scheduling efficiency.The Successful ApplicantA successful Temporary Customer Helpdesk Coordinator should have:Previous experience in a customer service or helpdesk role.Strong communication skills, both written and verbal.Proficiency in using computer systems and customer relationship management (CRM) software.An ability to manage multiple tasks and prioritise effectively under pressure.A keen eye for detail and accuracy in data entry and communication.Knowledge of the energy & natural resources industry is advantageous but not essential.Please note we are not able to accept applications of candidates who have notice to serve. What's on OfferTemp to perm opportunity.Competitive hourly rate & weekly pay.Free on-site parking.

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