2nd Line support

2 days ago


Crawley, United Kingdom Jago Consultants Full time

Job Description2nd Line Support required. My client are leading specialists within the industry offering a wide range of IT support, services and innovations to solve their clients needs. Their core products & services place them within the top 5% of accredited Microsoft Business Partners globally.  They are now looking for an experienced 2nd Line Support technician to join their exciting, growing team based in Crawley, West Sussex. The successful candidate must have a full UK driving license as they will be required to attend client visits occasionally. If you come from a Microsoft focused background – that would be a great advantage. Position Overview Proactively managing & resolving second line help desk calls Occasional travel to clients for on-site IT work and installations  Handling documentation General IT Support (hardware, software, servers, printers) Logging and resolving IT issues within the SLA Working alongside the project engineers  Installing printers / pc’s / access points on site when required Position Requirements Full UK driving license Excellent communication skills 1+ year in a 2nd line position  Experience using Microsoft 265 Experience in installations / servers & backups Knowledge in Microsoft servers and Azure Certificates / knowledge in AZ104, AZ140, AZ500, AZ303, MD1 & MS100 is an absolute advantage Willingness to learn Position Remuneration Monday to Friday 8:30am – 17:30pm  Option of overtime if wanted Salary £26,000 – £31,000 Dependant on experience 20 days holiday + bank holiday Pension Scheme (5% from the company)Company car for site-visits (if over the age of 22) Training provided & career progression


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