1st/2nd Line Support Technician

3 days ago

Crawley, West Sussex, United Kingdom Innovate Recruitment Full time £25,000 - £40,000 per year
Job Description

Our client are a specialist IT Support and Solutions company who are looking to hire a new 1st/2nd line IT Support Analyst to join their well-established IT team made up of experienced IT Consultants, Technical Engineers & Helpdesk Support Technicians.

MAIN RESPONSIBILITIES

  • Provide call handling and remote support for issues including PC's, hardware installations, Microsoft 365, Server maintenance, etc
  • Provision of a first-rate technical service to IP's customers ensuring the company's standards of excellence are utilised and driving 'customer delight'.
  • Set up new users on systems and create passwords etc.
  • Be the first point of contact for all customers via telephone, e-mail, remote support and in person.

MAIN REQUIREMENTS

  • Have 2 years' experience working in an IT support providing 1st and 2nd line support
  • Have proven experience with Server/365
  • Have experience supporting Microsoft Windows operating systems
  • Have knowledge of Microsoft Office applications and operations systems
  • Any Active Directory experience and knowledge of mobile technology would be highly beneficial.
  • Have knowledge of fibre networks, telephone systems, scripting and AV systems
  • Have excellent presentation and customer service skills
  • Have a positive attitude, be personable and approachable with an outgoing and flexible personality

THIS IS A FANTASTIC ROLE WITH AN EXCELLENT EMPLOYER OFFERING SUPERB CAREER OPPORTUNITIES.

Please contact Nick Shepherd for more information on this vacancy and to discuss your suitability to this and other opportunities. We look forward to hearing from you soon.

Innovate Recruitment Ltd operates as an Employment Agency and Employment Business

  • 1st Line Support

    7 days ago

    Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time £30,000 - £42,000 per year

    First Line Support Engineer - Hybrid (2 p/w days in the office - post training). What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team...

  • Information Technology Support Specialist

    7 days ago

    Crawley, West Sussex, United Kingdom Fentons Business IT Solutions - UK Full time £33,000 - £36,000 per year

    Location:Littlehampton, West Sussex (Hybrid: Home, Client Sites)Salary:£33,000 – £36,000 (Depending on Experience)Job Type:Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)About the CompanyFentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves...

  • Carpenter

    2 weeks ago

    Crawley, West Sussex, United Kingdom NEXORA MANAGEMENT LIMITED Full time £30,000 - £60,000 per year

    About the RoleNexora Management is seeking experienced Carpenters to join our client's team on construction and refurbishment projects across London. This is a great opportunity for skilled trades professionals looking for steady contract work with reputable contractors.You will be responsible for a variety of 1st and/or 2nd fix carpentry tasks depending on...

  • Vehicle Technician

    1 week ago

    Crawley, West Sussex, United Kingdom Mechanics For Us Full time £33,500 - £39,500 per year

    A Vehicle Technician or Service Technician vacancy within a prestige dealership A rare opportunity to join a highly respected family owned dealer group.> Salary range to £33,500 pa> Plus a great, bonus of £6,000 pa> Family owned, regional dealer group approaching 100 years anniversary> Prestige manufacturer training path> A permanent job, no agency nor...

  • NAV Systems Analyst

    3 days ago

    Crawley, West Sussex, United Kingdom Accelero Full time £60,000 per year

    We're Hiring: Dynamics NAV System Support AnalystSalary:£60,000 per yearLocation:Hybrid (2 days per week)We're looking for a skilled professional to take ownership of supporting, maintaining, and enhancing our NAV environment, ensuring smooth operations across Finance, Warehousing, Sales, Purchasing, and Inventory.In this role, you'll be the go-to expert...

  • Assembly Technician

    4 days ago

    Crawley, West Sussex, United Kingdom Mansell Recruitment Group Full time £30,000 - £40,000 per year

    Assembly Technician (Mechanical)Location:CrawleyHours:39.5 hours per week (Mon–Fri)Contract:PermanentAbout the RoleAn exciting opportunity has arisen for a skilledAssembly Technician (Mechanical)to join a leading manufacturing company. This hands-on role involves precision assembly, mechanical and electrical testing, and quality assurance of...

  • Vehicle Technician

    4 days ago

    Crawley, West Sussex, United Kingdom The Recruitment Company Full time £25,000 - £35,000 per year

    Employment: Full-Time, PermanentSector: Public Service / Fleet MaintenanceWe are supporting a large public sector organisation with recruiting Vehicle Technicians to join their established fleet maintenance team across multiple workshop locations in Surrey and Sussex.This is an excellent opportunity for an experienced Technician who wants job stability,...

  • MOT Tester Technician

    1 week ago

    Crawley, West Sussex, United Kingdom Command Full time £33,000 - £36,000 per year

    Job Description MOT Tester / Vehicle Technician Location: Crawley, West SussexSalary: £33,000 - £36,000 Overtime availableHours: Monday to Friday, 8:30am–5:00pm (Saturdays on rota, paid as overtime)Employment Type: Full-time, PermanentThe OpportunityWe're looking for an experienced MOT Tester / Vehicle Technician to join a busy, modern workshop in...

  • Science Technician

    2 weeks ago

    Crawley, West Sussex, United Kingdom Pink Tile Education Full time £18,000 - £22,500 per year

    Science Technician – Wonderful Secondary School in CrawleyHours:Monday–Friday, 8:30am–3:30pmLocation:CrawleyPink Tile Education is delighted to be supporting a fantastic secondary school in Crawley in their search for a dedicated and enthusiasticScience Technician. This is a brilliant opportunity to join a warm, supportive school community and play an...

  • Vehicle Technician

    1 week ago

    Crawley, West Sussex, United Kingdom Lookers Motor Group Limited Full time £37,000 - £44,320 per year

    OverviewGatwick Mercedes-BenzContract Type: Permanent, Full-TimeSalary: OTE up to £44,320 (Uncapped); £37,000 basic plus £3,000 Productivity Bonus and uncapped Time Saved Bonus Scheme (dependent on level)Hours: 40 hours between Monday - Friday 8:30am - 5:00pm, 1 in 3 Saturdays 8:30am - 12:30pmLookers Gatwick Mercedes-Benz are recruiting for a Vehicle...