Internal Communication

3 days ago

London, Greater London, United Kingdom Clermont Hotel Group Central Support Office Full time

The Role

To deliver, coordinate and innovate the internal communication and engagement activity for the company, recommending, implementing, and reviewing communication strategies that are clear, engaging and create a positive and inclusive workplace culture.

Internal Communications:

Working effectively with key stakeholders to ensure consistent and engaging communication across all internal channels Develop and own the internal communications strategy, be the gatekeeper for the companies overarching business communication plan and assist in the updating of the companies' goals and achievement to ensure consistent and effective messaging Craft messages for companywide announcements and updates Lead Internal channels, manage weekly updates, monthly highlights and team achievements, keeping content fresh and engaging Use feedback and data insights to improve and measure communication tools Be the main contact for the CEO in their communication strategy ensuring that there is a CEO annual communication plan and messaging/tone is in line with the companies Values Collaborate with the HR Team to support the employee life cycle and the framework for listening groups Ensure that all internal communication is within the company's brand guidelines Support the HR Director and Head of Talent & Organisational Development to ensure that the company's vision, purpose, and values are brought to life at all employee levels Encourage teams to share stories and posting on the company's internal platform

Engagement

Working with the People Council to ensure that there is a calendar of engagement events for the hotels and CSO (such as food days, appreciation week etc) and to shape initiatives that create a positive and inclusive workplace culture Make employee engagement events unforgettable, plan and manage the annual Wonderful People Awards with creative direction and precision  Manage the provider for our Employee Engagement survey Working with the Head of HR Operations to provide summaries and analysis of the Engagement survey and work with the senior hotel teams and HRBPs to recommend actions and improvements. Monitor and report on progress on these actions Work with the GMs and HRBPs to improve response rate for engagement surveys
• Working with the HR COE Team evaluate levels of employee engagement and recommend and implement programmes designed to achieve and maintain positive change Design policies that promote a positive work environment and enhance employee satisfaction Support the ESG pillar committees with any employee engagement activities or communication such as ESG newsletters Collaborate with HR Shared Services and Compensation and Benefits lead on the provision of employee benefits and methods of how we reward and recognise our teams Adapt to the needs of the business to support key initiatives/projects Assist with employee content and good news/fun stories that can be used on external channels Build strong relationships with the HRBPs and the hotel teams to understand their needs

What we look for

Adaptability -being flexible and responsive to changing needs Empathy – Understanding and sharing the feelings of employees to create a supportive environment Active Listening – hearing and responding to employee feedback Ability to design and deliver employee communications through different channels Ability to evaluate the impact of actions and change accordingly Strong stakeholder management skills  Build relationships with external suppliers Good organisational skills Self-starter who can determine and manage their own workload Strong stakeholder management skills Creativity, high judgement Writing and editing, crafting clear, concise and engaging messages Data analysis, measuring the impact of communication strategies and employee engagement initiatives Technology Proficiency – using communication tools and platforms to enhance internal communication

What's in it for you?

Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more

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