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MRC Infrastructure Engineer

2 weeks ago

Fareham, Hampshire, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Overview of Project:

Provide break fix support services (PHS&T) and technical triage, repair and staging to DII Maritime Deployed

Job Description including Day to Day Responsibilities:

A highly important and dynamic role which provides direct support the Royal Navy and Royal Fleet Auxiliary to vessels deployed globally. The role is for an MRC engineer, a key role within the ADELIE Service Management Teams, which provide Remote Management of the DII(D) Infrastructure to the Military deployed environment. This position as MRC engineer is a high profile and fulfilling role which requires close co-operation and interaction with the deployed CIS staff of the RN & RFA.
 

Must have or be willing to undergo Security Clearance.

ADELIE provide support in the following areas:

24/7 Service Desk Desktop Infrastructure & Application Support Server infrastructure support across all disciplines. Network infrastructure support across all disciplines. Point of escalation for third and fourth line. NOC & SOC Functions. Integrated Logistics Support & Obsolescence Management. Safety Engineering. ICT Build Support Services. Break Fix Services. All Service Management functions at a Enterprise level.

The MRC engineers are a key part of the ADELIE team, fundamental to the break fix service and closely integrated with the overall integrated logistic support service/team.

The primary task is to fulfil demands for replacement hardware raised under break fix by the RN/RFA CIS staff, through the ADELIE material demand process.

This involves the following:

Management of the local inventory management system (IMS) to ensure stock levels held can meet demands of the live estate. Staging of equipment prior to its issue to MOD supply chain. Triage and repair of returned hardware, to allow re-use and re-entry in to spares holdings. Conducting Power on tests. Ensuring that the software/ios are at the correct versions. Ensuring the equipment conforms to the latest standard set by ILS. Updating test/staging documentation for equipment. Creating documentation for new items of hardware. Liaising with ILS upon delivery of equipment. Notifying the SDM of hardware that MOD will need to arrange disposal of.

Essential:

Must be a self-motivated and determined Ability to cope under pressure in a highly visible environment Flexible with work times, in order that any critical demands are fulfilled as quickly as possible when the need arises Ability to work under their own initiative without constant guidance and be part of a small team Ability to communicate effectively with both internal/external customers Willingness to learn and develop skills Have good attention to detail In depth working knowledge of Desktop Infrastructure including: Windows and Unix Server Infrastructure Management Microsoft exchange and LCS Messaging Support NetApp San Storage Management MacAfee

Desirable:

Knowledge of CISCO device configuration Experience of Supply Chain support Previous Military experience – not essential Infrastructure support experience System Administration experience in a distributed environment