Current jobs related to IT Infrastructure Engineer - Fareham, Hampshire - Bermudez Wiencke & Bermudez Abogados, S.C.

  • Snr Infrastructure

    1 week ago

    Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Senior Infrastructure & Automations Engineer?? Location: Whiteley, On-Site Working | ?? Salary: £55,000 per annum | ?? Type: PermanentAre you a highly skilled Infrastructure & Automations Engineer with expertise in cloud, automation, and security? Do you thrive in a fast-paced environment where your work directly impacts scalability, security, and...

  • Snr Infrastructure

    4 weeks ago

    Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Senior Infrastructure & Automations Engineer ?? Location: Whiteley, Hybrid working | ?? Salary: £55,000 per annum | ?? Type: Permanent Are you a highly skilled Infrastructure & Automations Engineer with expertise in cloud, automation, and security? Do you thrive in a fast-paced environment where your work directly impacts scalability, security, and...

  • Snr Infrastructure

    4 weeks ago

    Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Senior Infrastructure & Automations Engineer ?? Location: Whiteley, On-Site Working | ?? Salary: £55,000 per annum | ?? Type: Permanent Are you a highly skilled Infrastructure & Automations Engineer with expertise in cloud, automation, and security? Do you thrive in a fast-paced environment where your work directly impacts scalability, security, and...

  • Snr Infrastructure

    4 weeks ago

    Fareham, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Senior Infrastructure & Automations Engineer ?? Location: Whiteley, Hybrid working | ?? Salary: £55,000 per annum | ?? Type: Permanent Are you a highly skilled Infrastructure & Automations Engineer with expertise in cloud, automation, and security? Do you thrive in a fast-paced environment where your work directly impacts scalability, security, and...

  • Software Test Engineer

    5 days ago

    Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Software Test Engineer required by a high-tech software company located in Fareham. Due to continued success the company is looking to expand its software QA function.The successful Software Test Engineer will work in close conjunction with the company's software engineering team to ensure the optimum quality assurance levels are met in relation to software...

  • Software Test Engineer

    7 days ago

    Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Software Test Engineer required by a high-tech software company located in Fareham. Due to continued success, the company is looking to expand its software QA function.The successful Software Test Engineer will work in close conjunction with the company's software engineering team to ensure the optimum quality assurance levels are met in relation to software...

  • Senior IT Engineer

    2 weeks ago

    Fareham, Hampshire, United Kingdom Sterling Bridge Limited Full time

    Role: Senior IT Engineer (2nd/3rd Line)Location: Whitley (PO15)Salary: £35,000 - £40,000Our Client is a Global Tech Startup based in the USA, currently looking to expand their UK operations.In this role, you will be focused on providing escalation, infrastructure, and system support to users in the UK office and globally. You will be working heavily within...

  • Air Conditioning Engineer

    3 weeks ago

    Fareham, Hampshire, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Air Conditioning Engineer Salary: £40K-£45K Location: Hampshire Overview: This role is focused on the commissioning, fault finding, servicing, repair, and maintenance of Air Conditioning, Heat Pump, and HVAC systems within a range of residential, commercial, industrial, and MoD environments. The successful candidate will play a key...

  • System Test Engineer

    5 days ago

    Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Excellent opportunity for a Systems Test Engineer to join a well-established client's team in Fareham, Hampshire. The successful test engineer must be confident in their own ability and will be expected to test products including application software, embedded systems and hardware.You will be joining a team of 4 and will be expected to hit the ground...

  • C++ Software Engineer

    4 days ago

    Fareham, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    C++ Software Engineer (Chromium)Location: Fareham, Hampshire. Some flexibility with hybrid working.Salary: £55,000 - £65,000 plus excellent benefits.An exciting new opportunity for a C++ Software Engineer to help develop and maintain my client's main browser services. You will join a technically minded development team to evolve their internal technology...

IT Infrastructure Engineer

2 weeks ago

Fareham, Hampshire, United Kingdom Bermudez Wiencke & Bermudez Abogados, S.C. Full time

Superb opportunity for an experienced IT Infrastructure Engineer who has experience at a 2nd line level and who is comfortable supporting external customers.

This role will be based on a hybrid working arrangement, the office is based near to Southampton / Fareham. You will ideally be happy being in the office c3 days per week.

ROLE OVERVIEW

To be a point of escalation from the service desk which provides support to external customer end-users who need assistance. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and security administration.

You will be committed to delivering excellent customer service. Your strong communication skills will help you to diagnose the user's issue and to explain technical issues in such a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes that enable you to diagnose and fix customer problems remotely.

DUTIES & RESPONSIBILITIES:

  1. To act as an escalation point for L1 Service Desk Analysts
  2. Support with the administration and scheduling of cases raised to the L2 queue for nominated customers
  3. To categorise and prioritise customer incidents and requests
  4. To resolve incidents and requests effectively, or to escalate to technical teams for resolution where required
  5. To liaise with third-party suppliers engaged to deliver services to customers
  6. To accurately manage assigned incidents and requests, maintain call notes and keep customers informed
  7. To identify opportunities to offer new services to customers and to raise these with management quickly and effectively
  8. Taking personal ownership of task completion and delivering to required timescales
  9. Occasionally, you may need to visit Customer sites for troubleshooting or simple installations as required

EXPERIENCE, SKILLS & KNOWLEDGE

  1. Proficient in M365, SharePoint, Microsoft Azure, Active Directory
  2. OS and Application Deployment – MDT/WDS/SCCM/Microsoft Intune/Microsoft MDM
  3. Network (Firewall, DNS, DHCP, VPN, etc)
  4. Proficient with Remote Management Tools such as Datto RMM / Kaseya 3635 / N-Able etc.
  5. Technical Certifications would be desirable:
  6. MS-101 Microsoft Identity and Access
  7. MS-203: Microsoft 365 Messaging
  8. Microsoft 365 Certified: Modern Desktop Administrator Associate
  9. MD-101: Managing Modern Desktops
  10. Az-900 Azure Fundamentals
  11. Az-104 Azure Associate
  12. ITIL Foundation
  13. User Support

Competitive salary with details available on application with a comprehensive benefits package including 25 days plus bank holidays, perks at work, employee assistance programme, training & development, flexible working, 37.5 hour week.

#J-18808-Ljbffr