Team Manager

Were currently looking for full time Team Managers to join our welcoming and close-knit team within Harrods vibrant and bustling Food Halls. Team Managers are instrumental in supporting the Department Managers in delivering operational excellence, food safety compliance, and the delivery of financial KPIs whilst creating a world-class customer experience. Team Managers inspire their teams to exceptional results by building relationships, fostering collaboration and ensuring a people-first approach in everything they do. About the Role As a frontline leader in the Food Halls, our Team Managers embody a relationship-first approach, acting as a natural collaborator who connects with colleagues, customers, and stakeholders alike. With a strong presence on the floor, our Team Managers inspire and engage their teams to deliver outstanding customer experiences while driving the commercial performance of your department. By balancing people-focused leadership with a keen commercial mindset, they play a pivotal role in shaping the success of the Food Halls and ensuring it remains a world-class destination for our customers. Team Managers are responsible for setting clear goals, coaching their team, and nurturing talent to create a high-performing, motivated department. By being a visible presence on the floor, our Team Managers drive service standards, enhance sales performance, and embed a culture of continuous feedback and development. Whether its developing talent, ensuring compliance, or delivering premium customer service, Team Managers set the standard for excellence while contributing to the success of both their department and the wider Food Halls. This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You Youre a confident and experienced operational leader who thrives in a fast-paced, dynamic food retail environment. With a background in supermarkets or busy food retail, youre a relationship-led manager who likes being on the floor with your colleagues, helping your team to be their best. Youre proactive, organised, and comfortable taking ownership of a large space (in the absence of your Department Manager), overseeing team members, concessions, and seasonal campaigns whilst maintaining high standards and compliance. You will also be: Adept at building relationships, whether with your immediate team, colleagues across the Food Halls, or stakeholders (i.e. buyers and merchandisers). An inspired, empowered leader able to engage and motivate your team, as well as being capable of truly inspiring and managing the performance of your team. Resilient actively seeking constructive feedback from your Department Manager and stakeholders to drive continuous improvement. Self-aware and comfortable operating in ambiguity, whilst setting an example for the right ways of working from the get go. Appreciative of and adhering to operational and safety standards. Driving Food Halls revenue, as well as bringing the Harrods story, experience, values, and magic to customers. About Us Harrods is one of the worlds leading luxury department stores and were becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the worlds most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and well do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return youll receive an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days holiday, and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants) and a season ticket loan. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.