Current jobs related to Customer Success Operations Lead - Chatham - Pearson Whiffin
-
Customer Service Advisor
18 hours ago
Chatham, United Kingdom Customer Management Resourcing Full timeCustomer Service - Contact Centre - Customer Care - Hybrid Working Customer Service Advisor Hybrid Working (3 days per week in the Chatham office) Working Hours Shifts Between 8am - 7pm 37.5 hours per week Mon - Sat (2 in 4 Sat) 4-6 Weeks Onsite Training Salary £20,500 - £21,500 Benefits: - You will be working with a company who believes that without...
-
Customer Operations Team Lead
4 weeks ago
Chatham, Kent, United Kingdom Lendable Full timeLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: Among the fastest-growing tech companies in the UK So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car...
-
Customer Operations Executive
6 days ago
Chatham, United Kingdom Lendable Full time**About Lendable** Lendable is on a mission to make consumer finance amazing**:faster, cheaper and friendlier.**: - We're building one of the **world’s leading fintech** companies and are off to a strong start: - One of the **UK’s newest unicorns** with a team of just over 400 people> Among the **fastest-growing** tech companies in the UK -...
-
Customer Operations Executive
1 week ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:One of the UK's newest unicorns with a team of just over 600 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top...
-
Customer Operations Executive
1 week ago
Chatham, Kent, United Kingdom Lendable Full timeAbout LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start:One of the UK's newest unicorns with a team of just over 600 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top...
-
Customer Operations Executive
3 weeks ago
Chatham, United Kingdom Lendable Full timeAbout LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 600 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by...
-
Customer Operations Executive
3 weeks ago
Chatham, United Kingdom Lendable Full timeAbout LendableLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 600 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by...
-
Customer Operations Team Lead
4 weeks ago
Chatham, Kent, United Kingdom Lendable Full timeAbout Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017...
-
Senior Customer Operations Leader
6 days ago
Chatham, United Kingdom Vanquis Bank Full timeA leading financial institution in the UK is seeking a Core Operations Manager to drive performance in their Customer Operations team. This role involves leading a team, managing customer service, and ensuring operational excellence in a hybrid working environment. Ideal candidates will have proven experience in financial services and a strong understanding...
-
Customer Operations Team Leader
11 hours ago
Chatham, United Kingdom Lendable Full timeCustomer Operations Team Leader (Auto Finance)Lendable Chatham, England, United KingdomJoin or sign in to find your next jobJoin to apply for the Customer Operations Team Leader (Auto Finance) role at LendableCustomer Operations Team Leader (Auto Finance)Lendable Chatham, England, United Kingdom1 week ago Be among the first 25 applicantsJoin to apply for the...
Customer Success Operations Lead
3 weeks ago
Customer Success Manager Mid Kent 8am – 5.30pm Hybrid Working Model (2 days in the office) We are looking for a proactive and driven Customer Success Manager to join our client’s expanding Customer Success team. In this key leadership role, reporting to the Head of Customer Success, you will oversee the team and contribute to shaping strategies that strengthen customer satisfaction, retention, and long-term growth. Duties to include: Lead and mentor the customer success team, ensuring customers receives a positive experience throughout their journey. Handling customer escalations, taking ownership of complex issues. Providing support and guidance to the team and holding regular 1 2 1 meetings and appraisals. Monitor sales performance against the business strategy and budget to record and report trends. Collaborating with internal departments to provide a seamless customer experience. Generating regular reports and presenting the feedback to senior stakeholder. Ensuring that KPIs/SLAs are being met by the Customer Care team and installing plans when they are not maintained. To right candidate will have/be: Experience working within regulated environments (FCA) is essential. Strong leadership experience within Customer Success or a similar customer-focused environment Excellent communication and problem-solving skills A passion for improving processes and driving team performance A customer-first mindset with the ability to build trusted, long-term relationships Strong technical aptitude and highly confident with digital tools and systems. Proven ability to work collaboratively within a team and contribute to achieving shared targets. Demonstrated capability to work independently, using initiative to resolve enquiries effectively. What’s in it for you: Opportunity to influence and shape the future of the Customer Success function. Collaborative and supportive team culture. Professional development and training opportunities. A role that combines leadership, strategy, and direct impact on customer experience. This position requires an individual who excels at managing customer relationships, navigating complex issues, and driving team performance. If you want to work for a company where talent and hard work is rewarded, apply now for immediate consideration. This role is being handled by Nicole Howe, Business Support at Pearson Whiffin Recruitment.
