24.72 Senior Business Improvement Manager

2 weeks ago

Sheffield, Sheffield, United Kingdom Disclosure & Barring Service Full time

Job summary

The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool, and Darlington.

We provide disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and barring functions for England, Wales, and Northern Ireland, on behalf of government.

DBS operates within the safeguarding arena alongside our multi-agency partners. Safeguarding means protecting people�s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.

We provide services that enable organisations in the public, private and voluntary sectors to make better informed, safer recruitment decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

DBS�is an executive non-departmental public body, sponsored by the�.

�

DBS has 4 strategic objectives:

SO1: Customer Experience - We will provide increased reliability, consistency, timeliness, and accessibility of service for our customers, increasing quality and value for public money.SO2: Technology - We will drive efficiencies and value for money across DBS and foster a culture of innovation through a modern, stable, secure, and accessible technology estate.SO3: Making a Difference - We will strengthen our reputation as a recognised and trusted provider of public services, and as a source of specialist expertise who actively contributes to safeguarding across the communities we serve.SO4: Our People and Organisation - We will make DBS a modern workplace, with a talented and diverse workforce who are empowered to do their jobs and to fulfil their public duty.

Further information about the Disclosure & Barring Service can be found via -

Work can be done remotely, but the post holder will have a contracted base of Liverpool or Darlington. The post holder may be required to attend their contracted office in accordance with the needs of the organisation

Job description

The Business Improvement Team leads the development of business improvement activities and supports change initiatives within the Operational Services Directorate. The team provide a central point of contact within the Operational Services Directorate to oversee and drive business improvement and change.� The team work closely with colleagues across the DBS including the corporate change function, and external suppliers to ensure improvement and change is embedded.

The Senior Business Improvement Manager will:

Undertake Strategic Business Development activities within Operational Services including:

Business Improvement - highlight opportunities for the service to improve, delivering increased user satisfaction, and reduction of cost throughout the process.Process Improvement - Breakdown of the end-to-end service processes, analysing pain points and resolving them.Service design and re-engineering � supporting the design and re-engineering of business, process, procedures, and operations.Business case development � developing the case for change underpinned by Service Delivery Model Assessments and Options Appraisals.Strategic Planning � ensure Directorate improvement activity is aligned to corporate strategies and plans.Supporting the development of Directorate Business and Service plans.Supporting Policy development for Directorate owned policies.Ensure compliance with DBS and Home Office Governance and Assurance requirements for change initiatives within the Directorate.Produce business improvement, change and planning documentation to a high standard:Support the completion of DBS and Home Office documentation including templates, reports, impact assessments and power point presentations as required.Evidence meeting Value for Money requirements.Support the development of business case documents, polices products, artefacts.

Establish and maintain a central point of contact for business improvement and change activity within the Operational Services Directorate:

Develop the departmental framework for change and business improvement.Support local change initiatives and oversee the process to enter these into the DBS change front door.Manage recording and monitoring of work request process.Attend and support the Continuous Improvement Forum.Attend and support the corporate business improvement and change forums.Manage and maintain a change log for the directorate.Support governance arrangements for DBS and Home Office, decision making forums, and timescales working with the Corporate Change Management and Business Improvement Teams.

Work in partnership with the Corporate Change Management and Business Improvement Teams and the Operational Services Directorate to manage and embed improvement and change activity:

Support Business Transition and embed Operational Change.Manage Business Change impact and readiness � people and information.Develop Change champions / Change agents / SMEs for local and corporate initiatives.Change management.Maximising the application of current and future tools.System administrators and oversight, role-based security administration.Benefits management and realisation.Stakeholder management.Lead on Staff engagement, training, and mentoring.

Lead a range of business analysis activities within the Directorate:

Root cause analysis, discovery, analysis, deep dives, research, benchmarking.Problem management, incident management, risk management.

The Senior Business Improvement Manager will:

Support the DBS Strategies, Policies and Procedures.Work collaboratively with Head of Business Improvement and members of the Business Improvement Team to plan and deliver department objectives.Support the development of line management and matrix working across the Business Improvement Team.Carry out recruitment, learning & development activities with the team to ensure the team is adequately resourced trained and supervised.Identify budget requirements, monitor expenditure, and highlight issues to budget holder.Build effective working relationships with key internal and external stakeholders.Represent DBS / Business Improvement Team at a range of internal and external appropriate forums.Work as part of a wider directorate, bringing together skills and expertise into a single, coherent directorate.Oversee performance of the Business Improvement Team and address any individual performance issues.Maintain positive working relationships with key stakeholders.Ensure that team members are able to deliver their best: encouraging personal and professional development, maintaining oversight for health, safety and wellbeing and support through change.Commit to self-development and that of your team to reach full potential.Proactively working with your team to identify any continuous improvement initiatives.Communicate effectively with your team and directorate to ensure that policies and procedures are understood and implemented.Act as a role model for our Equality and Diversity agenda, creating an inclusive environment that is safe and trusting; where people feel valued, have a voice and act with autonomy.

Person specification

During the application for this role, we will be using the new Civil Service Success Profiles. You may find it helpful to access the Success Profiles online:

Essential criteria

Ability to work to challenging timescales. Ability to deal with complexity, managing issues to resolution and making effective decisions. Ability to proactively problem solve, identify associated impacts, and work collaboratively with partners to resolve and mitigate. Able to deliver clear and effective communications (written and verbal). Ability to work both in a team, or independently to deliver tasks and project outputs. Experience of effective collaboration with internal and external stakeholders. Excellent standard of written and verbal communication. Experience of working with change and business improvement initiatives. Have experience working with and managing key stakeholders at different levels. Awareness of Adult and Children Safeguarding. Good Skills in Microsoft 365 Packages such as Outlook, Excel, Word, and PowerPoint, Teams.

�

Desirable criteria

Experience of working in a business improvement project or change management environment. Formal Professional Qualification or Degree or equivalent.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective DecisionsWorking TogetherChanging and ImprovingManaging a Quality ServiceDelivering at Pace

We only ask for evidence of these behaviours on your application form:

Working TogetherChanging and ImprovingDelivering at Pace

Benefits

Alongside your salary of �38,700, Disclosure & Barring Service contributes �11,211 towards you being a member of the Civil Service Defined Benefit Pension scheme.

The DBS offers a number of excellent benefits for its employees. These can include:

Generous annual leave entitlementExcellent maternity, paternity and adoption schemes (after a qualifying period)Commitment to the health and wellbeing of our employeesEmployee Assistance ProgrammeFlexible working opportunitiesEyecare voucher schemeOccupational Health Service including referrals for counselling and physiotherapy24/7 Counselling and Wellbeing ServiceA with an employer contribution of

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their �whole self� to work.

  • Senior Business Manager

    6 days ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Application Deadline: 25 April 2025Department: British Business Bank PLCLocation: LondonCompensation: £60,375 - £67,688 / yearDescriptionSenior Business ManagerLocation: London / Hybrid Working(Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Salary:...

  • Senior Business Manager

    1 week ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Senior Business Manager Location:           London / Hybrid Working                            (Expectation that you will attend an office 2 days per week) Contract:           Permanent Hours:               Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)           Salary:              £60,375...

  • Senior Manager, Business Development

    3 days ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Application Deadline: 30 April 2025Department: British Business Bank PLCLocation: LondonDescriptionLocation: Sheffield / London / Hybrid Working(Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Salary: CompetitiveTHE ROLEThe British Growth Partnership (BGP)...

  • Senior Business Manager

    7 days ago

    Sheffield, Sheffield, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:(Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Please note that any same band and job family internal moves will not present any pay increaseClick here for a complete list of benefits30 days annual leave plus...

  • Improvement Facilitator

    5 days ago

    Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care Full time

    Join to apply for the Improvement Facilitator role at Sheffield Health and Social Care NHS FT5 days ago Be among the first 25 applicantsJob SummarySheffield Health and Social Care are excited to bring this opportunity for an individual with both talent and drive for quality improvement (QI) to help frontline teams to make improvement happen at #TeamSHSC....

  • Improvement Facilitator

    7 days ago

    Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care NHS FT Full time

    Job SummarySheffield Health and Social Care are excited to bring this opportunity for an individual with both talent and drive for quality improvement (QI) to help frontline teams to make improvement happen at #TeamSHSC. This is a unique opportunity where the candidate will have work on a focused QI collaborative until July 2025.The post holder will have a...

  • Senior Business Relationship Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom DWP Digital Full time

    Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We are looking a Senior Business Relationship Manager who has knowledge of payment services to manage our Digital Payment Services demand. This role is all about building good relationships to drive improvement in delivery of projects,...

  • Senior Business Relationship Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Graphics Unlimited (Vic) Pty Ltd Full time

    Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.We are looking for a Senior Business Relationship Manager who has knowledge of payment services to manage our Digital Payment Services demand.This role is all about building good relationships to drive improvement in delivery of projects,...

  • Senior Business Relationship Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom DWP Digital Full time

    Pay of £55,557 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.We are hiring experienced Senior Business Relationship Managers to join our Chief Data Office. You will be at the heart of the implementation of our Data Strategy, using data to deliver citizen services. You will work across DWP and across...

  • Senior Risk Analyst

    4 days ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Senior Operational Risk AnalystLocation: SLondon / Hybrid Working(Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Salary: £32,000 - £40,000 Depending on ExperiencePlease note that any same band and job family internal moves will not present any pay...

  • Senior Risk Analyst

    4 days ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Senior Operational Risk AnalystLocation: Sheffield / Hybrid Working(Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Salary: £27,500 - £33,500 Depending on ExperienceKey BenefitsClick here for a complete list of benefits30 days annual leave plus bank...

  • Supplier Relationship Management Director

    3 weeks ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Supplier Relationship Management Director Location: Sheffield / Hybrid Working (Expectation that you will attend an office 2 days per week) Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) Salary: £77,175 - £96,338 Depending on ExperiencePlease note that any same band and job family internal moves will not...

  • Senior Risk Analyst

    2 days ago

    Sheffield, Sheffield, United Kingdom British Business Bank plc Full time

    Senior Risk AnalystApplication Deadline: 4 May 2025Department: RiskEmployment Type: PermanentLocation: SheffieldCompensation: £27,500 - £33,500 / yearDescriptionSenior Operational Risk AnalystLocation: Sheffield / Hybrid Working (Expectation that you will attend an office 2 days per week)Contract: PermanentHours: Full time 37.5 hours per week/flexible days...

  • Senior Business Development Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Found Consultancy Full time

    Senior Business Development Manager – RegionalSalary £60,000k basic (£70,000k - £80,000k OTE)Full time permanentLocation: South Yorkshire – Sheffield, Doncaster, RotherhamLarge UK organisation, outsourced services, FMCG, packaging, POSImmediate hireOur client is a market leading organisation and this is an excellent opportunity to join in a Senior...

  • Senior Business Development Manager

    1 week ago

    Sheffield, Sheffield, United Kingdom Found Consultancy Full time

    Senior Business Development Manager - RegionalSalary: £60,000 basic (£70,000 - £80,000 OTE)Full time permanentLocation: South Yorkshire - Sheffield, Doncaster, RotherhamLarge UK organisation, outsourced services, FMCG, packaging, POSImmediate hireOur client is a market leading organisation and this is an excellent opportunity to join in a Senior Business...

  • Process Improvement Specialist

    7 days ago

    Sheffield, Sheffield, United Kingdom Amazon Full time

    Process Improvement Specialist - Engagement and Communications, EUSC Process ExcellenceJob ID: 2938150 | Amazon EU SARL (Spain Branch) - C16This role can be based in one of our EU offices across the UK, Spain, or Germany.Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a...

  • Process Improvement Specialist

    3 days ago

    Sheffield, Sheffield, United Kingdom Amazon Full time

    Process Improvement Specialist - Engagement and Communications, EUSC Process ExcellenceJob ID: 2938150 | Amazon EU SARL (Spain Branch) - C16This role can be based in one of our EU offices across the UK, Spain, or Germany.Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a...

  • Manager - Information Governance

    3 weeks ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Manager Information Governance Location: Sheffield / Hybrid Working (Expectation that you will attend an office 2 days per week) Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) Salary: From £37,275 - £44,888 Depending on Experience Please note that any same band and job family internal moves will not present...

  • Manager - Information Governance

    2 weeks ago

    Sheffield, Sheffield, United Kingdom British Business Bank Full time

    Manager Information Governance Location:         Sheffield / Hybrid Working                          (Expectation that you will attend an office 2 days per week) Contract:        Permanent Hours:             Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)            Salary:             From...

  • Senior Management Accountant

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Chase and Holland Full time

    Senior Management Accountant – Sheffield - £55,000 - £60,000We are happy to be supporting one of the best businesses in Sheffield, who are recruiting an exciting new Senior Management Accountant role due to business growth. This is a newly created role, reporting to the Finance Director with prospects for the right person to become a Financial Controller...