IT Infrastructure Support Analyst

2 weeks ago

Brentford, United Kingdom Proactive.IT Appointments Full time

11284SR1£40k – 47k per year IT Infrastructure Support Analyst Up to £47,000 | 12-Month Fixed Term Contract | 3 Days Onsite We’re supporting our client in the search for an experienced IT Infrastructure Support Analyst to join their Business Change and Infrastructure team on a 12-month fixed term basis. This is an exciting opportunity to play a key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, servers, and cloud environments. You’ll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence. Key Responsibilities: Provide technical support and coordination across infrastructure and project tasks. Manage and troubleshoot issues related to Active Directory, Windows Server, and telephony systems (including call recording). Collaborate with managed service providers and overseas IT teams to align infrastructure standards. Ensure compliance with IT policies, procedures, and security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. Experience within financial services is a plus, but not essential. Location & Details: Based in Richmond, with 3 days per week onsite. 12-month FTC, paying up to £47,000 depending on experience. Interested? Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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