Change Management Analyst

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.Job DescriptionThe Change Management Analyst will be part of the Reliability & Performance team and will be responsible for managing the change process for the Direct-to-Consumer businesses client applications and related software services. As a Change Management Analyst you will facilitate Change Advisory Board meetings, work with delivery teams and the Operations PMO to ensure that all system changes are scheduled and approved before implementation. Responsibilities include but are not limited to: Facilitate and manage multiple Change Advisory Board (CAB) meetings Manage and process a high volume of change requests (tickets) each month Partner with delivery teams and key stakeholders to ensure that all changes are reviewed and approved prior to execution. Coordinate and manage change freezes, assess risk of submitted changes. Create weekly and monthly executive level reports summarising completed and upcoming system changes · Generating weekly download and trend analysis reports for all changes – successful and unsuccessful. Represent Change Management during incident and problem reviews Work with teams to ensure that applications change templates remain compliant with policies. Qualifications• Bachelor’s degree in information technology, or a relevant field • Minimum 3 years’ experience in a change management role. • Hands-on experience with ServiceNow or similar ITIL tool Desired Characteristics : • Experience with a digital media direct-to-consumer business highly preferred • ITIL certification a plus • Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives. • Availability to travel as required. Additional InformationAs part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. xwwtmva NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to