Organisation Design and Development Business Partner

NHS AfC:

Band 8bContractPermanentHoursFull time - 37.5 hours per week Job ref914-BSA7127407 SiteStella HouseTownNewcastle Upon TyneSalary£62,215 - £72,293 per annumSalary periodYearlyClosing05/05/2025 23:59Interview date15/05/2025

Job overview

If you're forward thinking, passionate about organisational design and development and are looking for a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you

 We're looking for an Organisation Design and Development Business Partner to join our team to shape and optimise our organisation's design and strategic workforce direction.

If you have extensive experience in workforce planning and organisational design, using consultancy tools and leading the redesign of a service, team or organisation, then this could be your perfect opportunity to join the NHS and take the next step in your career

You will join the people team, leading and collaborating with business areas to diagnose needs, design solutions, and ensure the successful implementation of team and service strategies. You'll bring a people-centric approach to change initiatives, ensuring alignment with our organisational goals. Additionally, you'll work across the business to drive and support Organisational Development and learning programs that streamline processes, enhance systems, and cultivate a thriving culture ultimately driving our success. 

What we offer:

- Hybrid working

- 27 days leave (increasing with length of service) plus 8 bank holidays

- Active wellbeing & inclusion networks

- Excellent pension

- Various salary sacrifice schemes

- Employee Assistance programme

- Access to a range of benefits & high street and online discounts

Main duties of the job

In this role you'll be accountable for a range of responsibilities that will shape and redefine our organisation, including:

Analysing our strategy and broader healthcare system to prioritise OD&D interventions for maximum value. Leading organisation design across service streams and directorates, optimising organisational effectiveness. Utilising workforce planning expertise to best design services and plan for future trends Collaborating with leadership teams to develop and implement interventions that drive change and improvement. Creating a culture of engagement through transparent communication and open dialogue.

We are looking for someone with proven organisation design skills, who has used a range of OD&D tools to diagnose and implement new structures, designs and services. As an individual, you will need to possess the following qualities, knowledge, and skills:

Extensive experience in Organisation Design Significant experience in workforce planning and strategic workforce planning· Extensive experience in Organisation Development methodologies, strategies and programmes. Exceptional engagement, communication and management skills, particularly with senior leaders. A proven track record in change management and leadership development. Experience of leading the design and delivery of complex organisational design interventions with successful outcomes.

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.
 
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
 
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
 
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
 
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
 
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
 
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most
 
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
 
We are people connected to care.

Detailed job description and main responsibilities

In this role, you are accountable for

Professional responsibilities

1. Engage with stakeholders and clients at all levels within the organisation to build effective high challenge working relationships to enable the delivery of the NHSBSA's strategy.

2. Analyse the NHSBSA's strategy, OD strategy, business plans and the wider NHS system to determine priority OD interventions that will deliver the greatest return on investment and value for the tax payer.

3. Work with high levels of autonomy to interpret and lead on OD needs and requirements across multiple service streams, directorates and programmes of change activity to optimise organisational effectiveness and support the delivery of the organisation's strategy.

4. Carry out highly complex/lead the evaluation of OD interventions, in conjunction with the client, using a range of quantitative and qualitative methods to drive insight into the effectiveness and impact of the intervention against agreed outcomes.

5. Work collaboratively with Executive Leadership Team and the broader leadership community, taking the lead of the organisational analysis of the strategy and development and implementation of interventions which deliver change and agreed service improvements.

6. Contribute to the development of the OD strategy, develop OD objectives and plans required to enable prioritisation of work and deliver planned change and avoid the destabilisation of business-as-usual priorities/KPI's.

7. Utilising internal consulting models to diagnose, design and manage the implementation and evaluation of large scale highly complex OD interventions ensuring all programmes of work are contracted and agreed outcomes measured, monitored and evaluated to demonstrate value add and return on investment.

8. Carry out highly complex data analysis utilising a range of qualitative and quantitative evidence, data, information and intelligence from a range of internal and external sources to develop increased insight into the effectiveness and impact of the OD interventions to drive transformation and continuous improvement.

9. Support the creation of an environment that ensures stakeholders at all levels have opportunities to contribute to a vision that is clear, inspiring and understood.

10. Effectively communicate highly complex and controversial issues in a clear and engaging way, documenting agreed co-created contracted outcomes and the impact of all interventions.

11. Create, maintain and manage records to track progress through the consulting cycle and assist with a whole business view of interventions supporting the development of the organisation. Uphold boundaries and confidentiality, adopting an ethical approach to practice and record keeping.

12. Provide and contribute to the Programme risk management reporting mechanism clearly demonstrating risk mitigation, risk management and intervention and escalation where applicable.

13. Act as lead for assigned OD initiatives, Executive Leadership Team and major change programmes. As appropriate support the CEO, Board and Leadership Team members on interventions for which they are the specified lead, keeping connected to the organisation at all levels.

14. Ensure effective engagement of relevant stakeholders including Senior Leaders throughout interventions, communicating highly complex and contentious information in a way that is timely meaningful and appropriate to the audience.

15. Ensure appropriate development interventions are in place to support the transition of knowledge and skill and the development of capability to embed change.

16. Ensure organisation wide people processes meet business needs by designing OD intervention that ensures there is consistency of process in line with NHSBSA and L&OD strategies.

17. Ensure a people centric approach to change is fundamental to all change and transformation and lead by example in creating a culture of engagement through open and honest communication.

18. Proactively foster a "Thought Leadership" role researching and curating evidence, benchmarking practice from elsewhere and builds an active CPD community across the People teams and more widely across the business.

19. Advise, shape and contribute to the development of the Colleague Engagement Survey ensuring its cultural congruence with Service and Change Strategies and programmes and supporting the business in addressing feedback.

20. Management of external suppliers and respective delegated OD budgetary spend.

21. Designated authorised signatory for delegated OD budgetary spend.

Whole Organisation

1. Offer OD advice to Executive Leaders and Senior leaders and inform organisation design at a whole business level.

2. Use high levels of organisational analysis/insight to support the Head of OD to design the organisations work processes and roles to drive the delivery of the NHSBSA's target state and to continually monitor and deliver improved organisation effectiveness.

3. Use high levels of insight to drive the delivery of a transformed NHSBSA, its on-going renewal and strategy development.

4. Provide expert opinion, advice and guidance as to how the organisation can develop future and post transformation core capabilities and coach and support leaders to achieve this capability development.

5. Support the Head of L&OD to implement the lateral processes to ensure the effective flow of information and sharing of practice to support effective collaboration across work areas and functions.

6. Support the Head of L&OD in the development of systems and processes to enable the effective leveraging of organisational knowledge to support agility and resilience in the future NHSBSA.

7. Model a collaborative and influencing style of working, negotiating with Executive Leaders, Senior leaders and all levels within the organisation to achieve best outcomes.

8. Adopt a partnership approach with People Team colleagues to ensure all people policy, processes and practices align to influence manager/leader/colleague behaviour which realises/reflects the business values, requisite organisational culture and business performance.

9. Promote and foster a positive and proactive learning culture across the organisation where individuals are encouraged and enabled to take personal responsibility and accountability for managing their own career development.

10. Create new and further develop existing business alliances with external organisations to establish partnership working to ensure joint approaches to OD across the wider NHS system and utilise best practice, other organisational learning and resources to provide best value to the tax payer.

11. Undertake all OD interventions in a context of corporate policy guidance and best practice 

12. The job-holder would be expected to demonstrate all of the NHSBSA Core Capabilities at a level commensurate with the accountabilities described in this job description.

In addition to the above accountabilities, as post holder you are expected to

1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.

2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.

3. Encourage an environment where your own and colleagues' safety and well-being is promoted.

4. Contribute to a culture which values diversity and inclusion.

5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Person specification

Qualifications

Essential criteria

Educated to degree level (or equivalent) in relevant discipline Evidence of recent and continuous professional development relevant to Organisation Development

Desirable criteria

Educated to Masters level or equivalent in learning/OD/ Business discipline CIPD Chartered Member Psychometric testing qualification(s) Coaching qualification

Personal Qualities, Knowledge and Skills

Essential criteria

Organisation Design and Development methodologies and approaches including: Ability to apply diagnostic tools at individual, team and organisation level Organisation Design and Development methodologies and approaches including: Design and deliver interventions aligned to organisation, directorate strategies Organisation Design and Development methodologies and approaches including: Strategic and operational design with ability to design structures, jobs, management and processes Organisation Design and Development methodologies and approaches including: Facilitation of small and large group, individual feedback, team and organisation level development sessions, formal and informal. Engagement and communications skills at all levels but particularly with Executive and Senior Leaders Change Management – ability to assess the organisation's change capacity to absorb scale of OD interventions, and the potential risks and impact on business performance Leadership and Management Development including developing Executive Directors Business Partnering & Consulting - apply a range of involvement/consultation methods to create and generate ownership for ideas for the business, without losing pace or compromising service delivery Demonstrates a high level of emotional intelligence to build trust and inspire others Creates, maintains and promotes a strong network of connections with colleagues across the organisation and beyond

Desirable criteria

Project management skills, tools and techniques Psychometric and personality assessments facilitator e.g Hogan Development Surveys, Strength Deployment Inventory Knowledge and skills in Performance management and talent management

Experience

Essential criteria

Effective Business partnering, understanding the strategic context of the business Organisation Design/redesign demonstrating whole system thinking and organisational effectiveness Building effective working relationships with internal and external clients Coaching and challenging leaders to cause behavioural change Designing and delivering leadership development programmes Accurately diagnosing organisational and development needs using an evidence based approach, delivering a range of OD interventions that meet the 'systems' needs Accurately diagnosing organisational and development needs using an evidence based approach, evaluating and evidencing OD effectiveness Managing and leading change including culture change. Leading and managing L & D/ OD specialists Managing large and complex projects ensuring people centricity Implementing OD and learning processes and technologies successfully Developing OD / L&D plans aligned to the relevant intervention and delivering on time/to budget

Desirable criteria

Performance managing internal teams and suppliers Budgetary Management of own remit

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community. 

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we've recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark. 

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

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