Incident Manager

1 week ago


Warrington, United Kingdom Adecco Full time

Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims. Salary: £24, per annum (depending on previous experience) Full-Time Permanent role with immediate start. Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday Daily Duties Include: Manage Sales Administration Collect contracts and customer details Create customer accounts on IT system Follow payment and insure cash collection Manage day-to-day relationships Process new claims Check information is accurate and complete Follow up case until closed/complete Management of complaints Escalations where necessary The ideal candidate will have: 3 GCSE's - Grade C or above Previous call-centre experience Experience within Warranty Management Experience within Motor Industry Strong English communication - verbal and written Customer Orientated Team Player and ability to focus and work independently Optimistic and confident attitude IT literate and good telephone skills Incredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more... If this is the perfect role for you please apply directly or call Adecco Warrington to speak with a Consultant. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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