Applications Support Engineer

1 day ago

Loughborough, United Kingdom Oscar Technology Full time

Application Support Analyst£30, - £40, BonusHybrid (2-3 Days Onsite)East MidlandsAre you someone who loves digging into complex systems, solving problems that others can't, and becoming the go-to expert for business-critical applications? If so - this is the next step you've been waiting for.We're working with a well-established, high-growth organisation that's investing heavily in their internal technology function. With new projects landing and a major upgrade roadmap ahead, the team is now looking for an Application Support Analyst who wants responsibility, progression, and the chance to truly own the platforms they support.What You'll Be DoingProviding 2nd/3rd line support across key business applicationsInvestigating incidents, diagnosing root cause, and delivering permanent fixesWorking closely with vendors, product teams, and internal stakeholdersSupporting release cycles, upgrades, patches, and deploymentsProducing documentation, knowledge articles, and training materialsGetting involved in enhancement work, integrations, and system improvementsContinuous improvement of system performance and stabilityTech You'll Work With(Not all required - but exposure to any is beneficial)SQL (queries, debugging, optimisation)APIs, integrations, data flowsWindows Server / IISERP, CRM, HRIS or bespoke business systemsPowerShell / automationMonitoring & alerting toolsITIL processesIf you've ever been the person who "gets" how applications behave behind the scenes - you'll fit in perfectly here.Why This Role Is DesirableReal ownership of the applications - not just ticket-chasingProgression into Systems Analyst, Product Support, or DevelopmentHybrid working with genuine flexibilityMentorship from senior engineers and product specialistsExposure to major upgrades, cloud projects, and modernisation workA supportive team that actually invests in training and certificationsThis is the kind of position where you build a name for yourself internally and level up quickly.What They're Looking ForExperience in Application Support (2nd or 3rd line level)Confidence with SQL querying and troubleshootingStrong communication with both technical and non-technical usersCuriosity - someone who enjoys understanding how systems workA mindset focused on improvement, not reactive firefightingHow to ApplyIf you're ready to take ownership of key business systems and develop your application support career in a forward-thinking environment, hit apply or reach out for an informal chat.Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

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