Customer Engagement Manager

3 days ago

Newcastle upon Tyne, United Kingdom hays-gcj-v4-pd-online Full time

Location: Newcastle (Hybrid) Salary: £36,000 Contract: PermanentAbout the Role We are seeking a passionate and proactive Customer Engagement Manager (Housing) to design and deliver aprehensive engagement strategy that ensures a strong and representative customer voice within our organisation. This role is pivotal in removing barriers to involvement, enabling customers to influence strategic direction, and driving continuous improvement through meaningful feedback.Key ResponsibilitiesDevelop and implement a customer engagement and scrutiny strategy using diverse methodologies, including digital tools and traditional channels.Prepare engagement plans aligned with strategic priorities to capture customer insights and lived experiences.Create and manage digital engagement platforms (surveys, polls, online discussion groups) to understand customer needs and improve services.Organisemunity-based events, focus groups, and initiatives to engage a diverse audience, including hard-to-reach groups.Share customer feedback effectively with internal stakeholders to influence service development.Ensurepliance with regulatory requirements and maintain relevant accreditations.Promote positive relationships between customers and the organisation to enhance satisfaction.Skills & ExperienceStrongmunication and active listening skills, with the ability to moderate discussions both online and in person.Experience in qualitative research techniques and visual data storytelling.Excellent organisational skills and attention to detail.A proactive and empathetic approach to understanding customer concerns.Ability to work collaboratively as part of a team.Candidates with experience in social housing or a strong understanding of the sector are highly desirable.Values We Look ForCustomer-focused mindsetIntegrity and accountabilityRespect for people and teamworkInterested? If this sounds like the perfect opportunity for you, please apply today. #4746718 - Chloe Nielsen

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