Business Systems Analyst

2 weeks ago

Harrow, United Kingdom Robert Half Full time

Dynamics 365 F&SCM Functional Consultant Hybrid - Harrow | Permanent | Competitive Salary + BenefitsA leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.What you'll be doingProvide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.Escalate and coordinate with managed service partners for advanced issues (L3/L4).Create and maintain internal knowledge base content and training materials.Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.Participate in governance and change management processes (CAB).What you'll needProven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment.Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets.Familiarity with ITSM tools such as ServiceNow or Jira.Understanding of ITIL fundamentals (Incident, Problem, Change).Ability to use Excel add-ins and basic SQL for data checks.Excellent communication skills and stakeholder management ability.Nice to haveBackground in Finance or Operations.Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools.Experience with ISVs in rental or leasing, and document or treasury automation tools.Microsoft certification in Dynamics 365 Finance & Operations Apps.Why apply?Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme.Global brand with a strong heritage in test and measurement solutions.Career development within a collaborative and growing organisation.Hybrid working from the UK office in Harrow.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.

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