Recruitment Administrator

Description Job Title: Recruitment Administrator – Customer Account Manager (No Sales Involved) Sector: Recruitment Advertising / Resourcing Administration Salary: Competitive + Bonus Scheme Location: Norwich, Norfolk (Hybrid – Home working) Job Type: Full Time, Permanent About Us: Serve Talent, part of the wider Serve Group, are a recruitment solutions company providing advertising Recruitment Process Outsourcing Services to clients all over the UK. We facilitate job posting / Advertising on a network of leading job boards along with other fixed fee options. The Opportunity: This is a fantastically varied role within Recruitment Solutions that is focussed on admin sales support / account management Business Marketing and doesn’t involve sales. This excellent administrative, client focused opportunity is ideal for a recent Graduate or somebody with a couple of years’ experience either as a recruiter not wanting sales or from a client focused position looking for a role in administration coordinator / client account management / resource admin. You will also gain exposure in Marketing, Product development, Advertising and Job Management. Role Responsibilities – Customer Account Manager: Working on the full life cycle of online recruitment job advertising Curating and optimising job specifications to ensure best reach on job boards Liaising with clients to gain job information, gain approval of optimised specification and monitor the success of each campaign Advertising vacancies via our Applicant Tracking System software Building positive relationships with clients and advertising suppliers Filtering suitability, forwarding candidate CVs to clients and sending candidates application forms Advising clients on alternative job details i.e. job titles, salary visibility Creating and sending purchase order agreements via email and Adobe Echo Sign Keeping our Management Information, vacancy recording, and client specific Excel and Google Docs spreadsheets up to date Working closely with the sales team to provide necessary sales admin Conducting market research to best advise clients on current advertisement trends Trouble shooting any errors when posting, contacting the job boards to resolve errors in a timely manner Proactively researching, responding and resolving enquires from clients and if necessary advising what updates can be implemented to their advert to best adapt to market trends Closing live job vacancies in line with closing dates and when requested by clients Retrieving quotes for niche job boards when requested by clients Resourcing candidates on behalf of the Recruitment Team periodically Assisting with product marketing duties where required Completing any other administrative duties as required Person Specification – Customer Account Manager: A recent Graduate or somebody with some experience as a Recruitment Co-ordinator, Sales Administrator or Account Manager Ideally you’ll have experience in recruitment admin or will be a Recruiter looking for a non-sales role Client orientated, proactive and highly organised A personable, interpersonal and communicative individual Strong written English skills to be able to write clear job specifications Great attention to detail Confident using Microsoft Office Suite (Excel, Word, etc.) Intermediate experience of Applicant Tracking Systems is desirable, but training will be provided Benefits: Flexible working / Work from home potential for right candidate after training Competitive salary plus bonus scheme Monthly company activity day Finish early and dress down on a Friday Excellent personal and professional opportunities 20 days holiday plus bank holidays Comprehensive system training Company pension