Technical Support Analyst
3 days ago
A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business. Main responsibilitiesTo undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.To act as first line support for all helpdesk requests and incidentsProvide first-line technical support to end-users via face-to-face interactions, telephone, and email.Install, configure, and maintain desktop and laptop PCs.Support and troubleshoot issues related to telephone systems.Provide support for audio-visual equipment, projectors, and video conference facilities.Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool.Conduct audits of computers to ensure all software is authorised and licensed.Maintain an accurate inventory/database of IT hardware and software.Liaise with third-party IT support companies and vendors as required.Provide IT support to other offices as needed.Perform any other IM or IM Admin related tasks.Adhere to defined IT standards and procedures.Purchase, Configure, install and maintain desktop and laptop PCsMaintain an inventory/database of IT hardware and softwareLiaise with third party IT support Companies and vendors Essential Knowledge and SkillsStrong expertise in supporting Windows based PC's and serversWindows Desktop (Enterprise)MS Office & MS ProductsGoogle G-SuiteExcellent troubleshooting skills and problem-solving abilitiesBasic understanding of network infrastructure (TCP/IP, DNS, DHCP)Experience with ticketing systems and ITIL best practicesAbility to provide clear and concise technical support to non-technical usersStrong communication skills, both written and verbalAbility to work independently and as part of a team DesirableWindows ServerFirewalls (Checkpoint, PALO ALTO)Active DirectoryBasic NetworkingTelephonyIT SecurityVirtualisation (VMware)MDM PlatformsMobile Phone Support (IOS & Android) Education, Qualifications or Training A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems (Linux) Experience working in a secure environment Additional requirements If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks. You must possess the current, legal right to work in the United Kingdom. They will not be able to offer sponsorship for any employment Visa's. Benefits Competitive salary Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to £3,000) (employee purchase scheme) Technology (employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)null
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Technical Support Analyst
3 weeks ago
Kidlington, United Kingdom Omega Resource Group Full timeTechnical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical...
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Technical Support Analyst
7 days ago
Kidlington, United Kingdom Omega Resource Group Full timeTechnical Support Analyst Is this your next job Read the full description below to find out, and do not hesitate to make an application. Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.We are currently working with an aerospace client based at the Oxford Airport...
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Technical Support Analyst
2 weeks ago
Kidlington, United Kingdom Omega Resource Group Full timeTechnical Support Analyst Is this your next job Read the full description below to find out, and do not hesitate to make an application. Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.We are currently working with an aerospace client based at the Oxford Airport...
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Technical Support Analyst
1 day ago
Kidlington, United Kingdom Manpower Group (UK) Full timeA leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business. Main responsibilities To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. To act as first...
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Technical Support Analyst
7 days ago
Kidlington, United Kingdom Omega Resource Group Full timeOverviewTechnical Support AnalystLocation: OxfordContract: PermanentDue to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst.Your responsibilities will be to undertake technical...
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Technical Support Analyst
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Kidlington, United Kingdom Red Sky Personnel Ltd Full timeOverview Job Overview : This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Responsibilities Serve as the first point of contact for all helpdesk queries...
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IT Support Analyst
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IT Helpdesk Analyst: Windows
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Kidlington, United Kingdom Manpower Group (UK) Full timeA leading manufacturing company in Kidlington is looking for a Technical Support Analyst. The role involves providing first-line technical support to end-users, managing IT issues, and ensuring smooth operation of computer systems. Essential skills include strong expertise with Windows PCs, troubleshooting abilities, and effective communication. The position...
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Asset Analyst
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