Service Advisor

4 days ago


Hatfield, United Kingdom Jago Consultants Full time

Job DescriptionMy client is a prestige car dealership in Hatfield, who are currently looking for a new Service Advisor to join their team. If you’re an experienced Service Advisor, ideally with recent dealership experience, we’d love to hear from you. What you’ll be doing as a Service Advisor Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle Ascertaining the customers’ automotive problems Providing a quality ownership experience at all times Take bookings from walk in customers, upselling services and accessories Prepare job cards, service and repair estimates Tracking the vehicle through the workshop and updating the customer on progress Prepare invoices and take payment  Conduct post service follow ups 24 hours after the customer has collected their vehicle Requirements: Customer service advisor is essential Excellent customer service skills Add-on / Up-selling is a large part of this role (Extended warranty / service plans / large up-sell value of additional work) Organised and efficient in your work load Must be PC literate and able to pick-up new computer systems easily Must hold a valid driving licence Salary: Basic up-to £34,000 OTE £40,000Hours: No shift patterns. Monday to Friday 8.00am to 5.30pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm with paid overtime


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