Financial Customer Service Advisor

6 days ago

Bristol, United Kingdom Brite Recruitment Full time

Job Description FINANCIAL CUSTOMER SERVICE ADVISOR BRISTOL / HYBRID £30-40k Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis. ABOUT THE ROLE As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers. RESPONSIBILITIES As a Financial Customer Service Advisor you will: Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations. Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments. Maintain up to date with industry regulations and products. Ensure accurate record keeping for all customer contact and decisions. Liaise with other departments as needed. Work in line with policies, procedures and SLAs. REQUIRED SKILLS & EXPERIENCE To be considered for the role of Senior Customer Resolution Executive, you must have: Previous experience with vulnerable customers within a Financial Services/Banking environment is essential Prior debt collections experience is preferred Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner. Ability to work to set targets and guidelines. Strong IT skills with the ability to multi-task. NEXT STEPS If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out Apply today

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