Head of Operations

2 days ago

Milton Keynes, United Kingdom hays-gcj-v4-pd-online Remote Work Freelance Full time

Our client is a UK-licensed business lending client.They are establishing a new operational site in Milton Keynes, and are now seeking an experienced interim specialist to join the leadership team.Role: Head of Operations (Interim / Temp-to-Perm)We are looking for a highly capable Head of Operations to oversee the Milton Keynes operational team of nine staff members. This is a key leadership role, responsible for driving operational performance, ensuring robust controls, and supporting the growth of our SME lending and savings business.Key ResponsibilitiesLead, manage, and develop a team of 9 operational staff across lending and customer operationsOversee the full lending operations lifecycle, ensuring accuracy, efficiency, andplianceMaintain strong first-line controls and ensure operational resilience across all processesDrive process improvements, operational scalability, and change initiativesWork closely with senior leadership to support strategic growth of the bankEnsure high standards of customer experience aligned with SME and business customer needsRequired Experience & SkillsProven leadership experience in lending operations within a bank or specialist lender specialising inmercial mortgage, bridging finance or asset-backedmercial loans.Strong understanding of the end-to-end lending lifecycleKnowledge of first-line controls, customer operations, and operational resilience frameworksDemonstrated experience in enhancing processes, scaling operations, and delivering changeConfident operator in a high-growth, regulated banking environmentRegulatory RequirementsThis position is:A Certified Role under the Senior Managers & Certification Regime (SMCR)Classified as a Material Risk Taker (MRT) under SMCRMust have eligibility to work in UKWhat you'll get in returnFlexible working options available. 4 days on site in Milton Keynes , contract or temp to perm.

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