Customer Service Executive

24 hours ago

Edenbridge, United Kingdom Office Angels Full time

Job Title: Customer Service ExecutiveLocation: EdenbridgeSalary: £c28,000 per annum + Annual BonusBenefits: 24 days annual leave + Bank Holidays, Annual Bonus, Xmas Close, Pension, Private Medical, Parking, Career Opportunities and Social/Team Events.Salary: £c28,000 per annum + Annual Bonus.Hours: Monday - Friday - 8.30am - 5pm. Office based. 1 day Hybrid/Remote working once training/probation is completed.Are you a customer service superstar ready to take your career to the next level? Our client, a leading organisation in the manufacturing and production industry, is on the lookout for a passionate and proactive Customer Service Executive to join their dynamic team in Edenbridge A fun, supportive a busy team, where no two days are the same Key Responsibilities:As the main internal contact for a large customer base, you willAct as a customer's internal point of contact, ensuring customer's requirements are met and all orders are dealt with efficiently.Handle incoming orders, process and acknowledge.Organise pricing through the estimating team.Liaise with planning about production and delivery dates. Issue critical path dates and ensure any changes are communicated to the customer.Deal with both new projects and repeat orders for the customer from beginning to end.Support both External Sales and Account Managers with their internal admin.Liaise with the QA team on any problems arising from the customer, ensure that the customer is kept informed on any investigation for quality issues.Liaise with customers about order specifications.Issue stock and order reports to customers.Teams call communication.What We're Looking For:To thrive in this role, you should possess:A strong customer focus with excellent interpersonal and communication abilities.Confidence in liaising with individuals at all levels, both internally and externally.A team-oriented mindset, being dependable and proactive in supporting colleagues.Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines.Self-motivation and good decision-making skills.A professional telephone manner, adaptable to changing customer needs.Proficiency in Microsoft Office and familiarity with MIS systems.Why This Role is Exciting:This is more than just a job; it's an opportunity to make a real impact You'll be at the heart of operations, ensuring customers are not just satisfied but delighted with the service they receive from start to finish. Your contributions will directly influence the success and growth in the industry.Join Our TeamIf you are ready to bring your enthusiasm and dedication to a role that truly values customer service, we want to hear from you

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