Assistant Bereavement Officer

3 days ago


Birmingham, United Kingdom hays-gcj-v4-pd-online Full time

Your newpany Birmingham City Council is currently recruiting for an Assistant Bereavement Officer to join our dedicated Bereavement Services team. This role plays a vital part in ensuring the smooth operation of cremation services and providing respectful, timely support to families during their time of loss. Your new role As an Assistant Bereavement Officer, you will be responsible for inputting cremation paperwork into the BACAS system, updating collection forms and ashes scatter records on ourputerised system, handling telephone enquiries, and providing reception support. You will also manage memorial orders, prepare and verify documentation for the following working day, produce accurate paperwork for crematorium sites, and coordinate bookings for cremations and the scattering of cremated remains. What you'll need to succeed We are looking for someone with strong administrative and IT skills, excellentmunication and customer service abilities, and a professional, empathetic approach when working with bereaved families. The ability to manage multiple tasks with accuracy and discretion is essential. Experience in bereavement services or similar public service roles would be an advantage. What you'll get in return This is a temporary contract minimum 3 months with the possibility of extensions. The rate of pay for this role is £ per hour premium rate, which is paid on a weekly basis. The role is fully office based in Birmingham.



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