IT Support Technician. 2nd line Servicedesk

7 days ago

Burnley, United Kingdom GK Recruitment Full time

Description We are seeking a skilled IT Technician to join our busy support and project teams. This role involves a mix of helpdesk support and on-site project work, providing a great opportunity to develop your expertise across various technologies. About You: We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available. Key Responsibilities:  Providing remote and on-site IT support to clients  Managing and resolving helpdesk tickets efficiently  Delivering project-based work, including system installations and migrations  Meeting SLAs and following established support procedures  Communicating effectively with both technical and non-technical users  Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos Technical Skills & Experience: Experience with some or all of the following technologies would be advantageous:  Windows Server, Virtualisation, and Microsoft Azure  Microsoft 365 (SharePoint, Exchange Online, Teams)  Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)  Security & networking (firewalls, anti-virus, MDR deployment and maintenance)  PC & Server hardware (troubleshooting and installations) What We’re Looking For:  Methodical and detail-oriented approach to troubleshooting  Ability to manage and prioritise multiple tickets independently  Strong communication skills – capable of explaining technical solutions clearly to clients  A proactive and problem-solving mindset This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies. If you are passionate about IT and eager to grow your career, we’d love to hear from you Job Types: Full-time, Permanent Pay: £23,£33, per year Benefits: Company events Company pension Free parking On-site parking Private medical insurance Sick pay Training Experience: IT support: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: In person in Rossendale  

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