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Customer Service Adviser
2 weeks ago
Your newpany This organisation is well-established within their industry and prides themselves on the service that they provide to their customers. They're looking for Customer Service Advisers to join their team. They're based in Trafford Park and are easily accessible via both car and public transport.Your new role You will be the first point of contact for customers, ensuring a smooth and professional experience from start to finish. Your responsibilities will include:Responding to customer enquiries via phone and emailsAssisting customers with online hire bookings and queriesProviding updates on order status and delivery timesResolving issues efficiently and professionallyLiaising with internal teams to ensure timely and accurate serviceProcessing orders and maintaining accurate recordsSupporting with general administrative tasks as neededEnsuring a high level of customer satisfaction at all timesWhat you'll need to succeed You will need:Previous experience in a customer service role, ideally within business-to-business (B2B)Excellentmunication skills, both written and verbalStrong organisational skills and attention to detailConfidence in using IT systems and managing multiple tasksA proactive, can-do attitude and a team-player mindsetWhat you'll get in return You will receive an excellent salary up to £26,000 depending on experience. You will also have access to an excellent benefits package including holiday allowance, pension, hybrid working, free parking and more.
