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Infrastructure Maintenance Protection Co

1 week ago

Glasgow, Glasgow City, United Kingdom Network Rail Full time

Brief Description

Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations. Work for and closely with the delivery unit infrastructure maintenance deliver manager, and the delivery unit off track teams to direct public complaints and resolve 3rd party issues. Important pivotal role within the delivery unit that is customer facing and seeks to resolve service requests within tight deadlines. Liaise and work with our internal community relations team.

About the role (External)

Here are some of the duties your role will include: -

·Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.

·Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.

·Manage environmental issues to maintain compliance with environmental legislation.

·Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.

·Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.

·Undertake an appropriate programme of work quality checks.

·Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.

·Manage the budgetary spend for contractor resource and staff where instructed.

·Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.

·Manage the expectation of our neighbours to protect the reputation of Network Rail.

What you will bring to the role: -

Essential

·Qualified to HND/HNC level or equivalent experience

·In depth understanding of corporate policy regarding dealing with public complaints

·Proven successful track record in customer relationship management

·Able to demonstrate highly developed problem solving skills

·Able to demonstrate excellent interpersonal, influencing, communication and organisation skills

·Proven ability in influencing internal & external stakeholders

·Detailed knowledge of Network Rail Standards

·Good knowledge of the Statutory Railway Notices; including by-laws

Desirable

·Knowledge of operational railway environment

·Experience of Outside Parties Work

·Detailed knowledge of functional disciplines including maintenance and operations