ServiceNow Architect

1 week ago

Birmingham, United Kingdom Alltech Consulting Services Full time

Job DescriptionJob Description ServiceNow Architect The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solution Responsibilities: ◦ Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features ◦ Provide technical guidance and mentorship to development teams, ensuring industry best practices ◦ Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects ◦ Participate in and/or lead design workshops, development, testing, and deployment activities ◦ Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers ◦ Provide expert-level support and technical mentoring to the implementation team ◦ Collaborate with Product Management and the rest of the Service Now leadership team to drive implementation and enhancements ◦ Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods ◦ Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support doc ◦ Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance ◦ Proficiency in configuring and designing Virtual agent conversations using Service Now using ServiceNow’s Virtual agent designer, incorpor ◦ Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver ac ◦ Integrate virtual agents with various ServiceNow modules and external systems ensuring seamless dataflow and process automations. ◦ Experience in migration of Connect Chat to AWA ◦ Experience with ServiceNow platform development including scripting, integrations and APlis ◦ Experience in implementing ServiceNow NLU and Microsoft LUIS based dynamic language translation. ◦ Expertise in ServiceNow development and antesticle madane. treatment.

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