ServiceNow Architect

4 weeks ago


Birmingham, United Kingdom Stackstudio Digital. Full time

Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35)SummaryWe're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.Key ResponsibilitiesArchitecture & Solution DesignOwn end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.Create high-level and detailed solution designs, sequence diagrams, and integration contracts.Salesforce IntegrationArchitect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.



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