Customer Service Team Leader
2 days ago
Join Our Client as a Customer Service Team LeaderAre you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for youPosition: Customer Service Team LeaderContract Type: PermanentWorking Pattern: Full Time (Monday - Friday, 9AM - 5PM, with an hour for lunch)Location: North TynesideSalary: £36, per annumWhat Our Client Offers:Free parking onsite and accessible via public transportHybrid working pattern introduced after 3 months: 2 days from home (must be in the office on Mondays and Tuesdays)6-month probation periodTwo-stage interview process: the second stage will require a presentationFree access to an onsite gymPrivate healthcareKey Responsibilities:As the Customer Service Team Leader, you will:Lead and develop a high-performing team of 10-15 individuals across various operational functions.Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth.Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations.Act as a point of escalation for complex queries and provide empathetic solutions.Champion a proactive customer service culture that meets service levels and KPIs.What We're Looking For:To be successful in this role, you should possess:Strong leadership and team management skills.An excellent customer service ethos, capable of handling sensitive situations with care.Solid understanding of core operational functions and processes.Exceptional communication, coaching, and interpersonal abilities.High attention to detail and a commitment to accuracy.The ability to work under pressure and manage competing priorities.Analytical thinking with a solution-oriented mindset.Proficiency in Microsoft Office and relevant operational systems.Desirable Experience:Previous experience in a Team Leader position.Knowledge of financial services, insurance, or customer-focused industries.Why Join Us?This is more than just a job; it's an opportunity to lead a team focused on delivering exceptional customer experiences. You will play a pivotal role in enhancing service delivery and improving customer outcomes. Plus, you'll be part of a supportive environment that values your input and encourages professional growthReady to Make a Difference?If you're excited about leading a team that's dedicated to service excellence, we want to hear from you To discuss this role with a consultant, please call OA Newcastle on .If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Customer Service Team Leader
1 day ago
Newcastle upon Tyne, United Kingdom Office Angels Full timeJoin Our Client as a Customer Service Team Leader! Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you! Position Details Position: Customer Service Team Leader Contract Type: Permanent Working Pattern: Full Time...
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Customer Service Team Leader
2 days ago
Newcastle upon Tyne, United Kingdom Office Angels Full timeJoin Our Client as a Customer Service Team Leader!Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you!Position: Customer Service Team LeaderContract Type: PermanentWorking Pattern: Full Time (Monday - Friday, 9AM -...
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Customer Services Team Leader
1 week ago
Newcastle upon Tyne, United Kingdom greenbean RPO Full timeWe are currently working with One Utility Bill to find a Customer Support Team Leader to join the team in Byker, with a salary of £27,950 - £32,250. The Customer Support team is at the core of One Utility Bill. As a Customer Support Team Leader, your determination, dedication and personal approach will give the team and customer’s confidence that you...
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Customer Service Team Leader
4 days ago
Newcastle upon Tyne, United Kingdom Peacocks Medical Group Full timePeacocks Medical Group, based in Newcastle upon Tyne and Southampton, is a vibrant and exciting manufacturing business which provides orthotic clinical services and manufactures orthoses and custom-made footwear to clients across the UK. A key partner to a number of NHS Trusts, with service contracts spread from the South Coast to the North East, the...
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Customer Service Team Leader
3 days ago
newcastle-upon-tyne, United Kingdom Verisure Full timeLocation: Newcastle NE12 8BUContract: Full-timeSalary: £30,000 per annum + 10% OTE (quarterly bonus)Night Shift Allowance: £6,400 per annum (paid monthly, takes annual salary up to £36,400)Hours: 37.5 hours per week flexibility required Shift Pattern: Rotational 4 shifts per calendar week, including weekendsTypical Night Shift Hours: Between...
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Customer Service Team Leader
3 days ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeAt DXC we have a long-established partnership with a major UK high street bank, where we manage their personal lending business. We provide support to customers, call us with enquiries and requests about their loan account. We are looking for a passionate and committed Team Lead to join our Contact Centre team. The role will suit someone who is ambitious...
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Customer Service Specialist
2 weeks ago
Newcastle Upon Tyne, United Kingdom AWD online Full time**Customer Service Specialist / Team Leader**with a passion for people who is customer focussed with strong leadership and communicative skills is required for a well - established and leading property management organisation based in Newcastleupon Tyne, North East England. **SALARY**:£32,020 - £35,411 per annum + Benefits (see...
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Customer Team Leader
1 week ago
Newcastle upon Tyne, United Kingdom Coop Full time**Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Evening shifts including weekends, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...
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Customer Service Centre Team Leader
2 days ago
Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time**Details**: **Reference number**: - 303468**Salary**: - £26,780**Job grade**: - Executive Officer**Contract type**: - Fixed Term - Loan**Length of employment**: - 12 months with a possibility of permanency**Business area**: - DVSA - Corporate Affairs**Type of role**: - Administration / Corporate Support - Contact Centre - Operational...
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Customer Team Leader
2 weeks ago
Newcastle upon Tyne, United Kingdom Co-op Full timeCustomer Team Leader Location: 1 The Parade Silverdale, Newcastle-under-Lyme, ST5 6LQ Pay: £13.99 per hour Contract: 28 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...
