Concierge / F&B Assistant / Hotel

JOB OVERVIEWWe have a fantastic new job opportunity for a Hotel Concierge / Food and Beverage Assistantto offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Concierge / Food and Beverage Assistant you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Concierge / Food and Beverage Assistant you will maintain a courteous and professional telephone manner at all times and deliver all faxes, messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Concierge / Food and Beverage Assistantwill include: Administration Keep a supply of local maps, brochures and magazines containing relevant local information Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc) Keep record of all laundry orders, pick-up and delivery details Deliver all faxes, messages and correspondence to guests or the relevant department in a prompt and timely manner Ensure that hotel and company brochures are displayed at the Concierge desk prominently Obtain a guest list from reception at the start of each shift Telephone Be fully conversant with all telephone and fax equipment Keep record and be familiar with all extension numbers in the Hotel Maintain a courteous and professional telephone manner at all times Record and pass all messages to guests and other employees in a prompt and timely manner Guest Services Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments Collect and deliver laundry/dry cleaning to and from guest bedrooms and ensure it is sent to the laundry company on time Ensure all room moves are dealt with and recorded efficiently following company procedures. Report customer feedback to reception following the room move Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements Identify return and regular clients and make sure they are welcomed back to the hotel Recommend hotel facilities and services first, or those of sister hotels if possible Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it Be familiar with the deposit/payment policy of suppliers Inform the guest where a higher charge will be incurred due to including commission Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General Be fully conversant with hotel and in-room facilities Keep the Concierge desk and lobby area clean and tidy at all times Carry out minor repairs in guest bedrooms and public areas when necessary Arrive on duty at the correct time Ensure full and accurate handover between shifts