Customer Service Administrator

2 weeks ago


Wolverhampton, United Kingdom Pertemps Full time

Customer Service Administrator Permanent, full-timeNear Wolverhampton £26,000 We’re working with a well established business that prides itself on delivering excellent service and support to its customers. They are looking for a Customer Service Administrator to join their busy operations team. In this role, you’ll be responsible for managing customer enquiries, processing orders, and supporting internal teams to ensure smooth operations and excellent service delivery. You’ll act as a key point of contact for customers, helping to maintain strong relationships and providing professional support across all areas of the business. Key ResponsibilitiesRespond to customer enquiries via phone, email, and other channels in a professional mannerProcess orders accurately and update internal systems with customer and order informationLiaise with internal teams such as operations, logistics, and sales to ensure timely delivery and resolution of issuesMaintain accurate records in CRM and other business systemsAssist with scheduling and coordination where requiredSupport the team with administrative tasks to ensure smooth day to day operationsSkills & Experience RequiredPrevious experience in a customer service or administrative roleStrong organisational and communication skillsAbility to manage multiple priorities and work under pressureConfident using computer systems and office softwareAttention to detail and commitment to delivering excellent customer serviceA proactive and positive approach to problem-solving



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